P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Cali with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Cali Airport and the centre of the city varies between 30 and 45 minutes. We recommend that you book your pickup at least 2 and a half hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Me contactaron desde la empresa proveedora después de contratar el Transfer con CIVITATIS y me dio miedo por las malas opiniones de internet, pero se pusieron en contacto conmigo varios días antes, cuando llegue al aeropuerto les dije que ya estaba y Marco, el conductor, estaba esperándome y me llamó. Me llevó perfecto hasta la puerta y me ayudó con el equipaje.
I travelled by myself
6
08 / 05 / 2023
A
Anonymous
The United States
We were expecting to have the driver waiting for us at the international flights exit and there was no driver waiting. We had to text and call in to inform the company we were waiting at the exit. We even had to give the driver the address despite having already done so when the reservation was booked.
I travelled with small children
Sometimes drivers are unable to leave the vehicle and you are therefore advised to call them if they cannot be reached. We are sorry if this has caused you any inconvenience.
10
12 / 13 / 2024
J
Jorge Huerta Gonzalez
Puebla, Mexico
Fueron muy puntuales. El coche muy cómodo y limpio. Su manejo fue precavido y más en una ciudad tan complicada como Cali que está llena de motos.
Translate this opinion into English.
They were very punctual. The car was very comfortable and clean. They drove with caution, especially in a city as complicated as Cali, which is full of motorcycles.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 60 reviews
04 / 13 / 2025
Barcelona, Spain
04 / 02 / 2025
Barcelona , Spain
09 / 29 / 2024
Madrid , Spain
Me contactaron desde la empresa proveedora después de contratar el Transfer con CIVITATIS y me dio miedo por las malas opiniones de internet, pero se pusieron en contacto conmigo varios días antes, cuando llegue al aeropuerto les dije que ya estaba y Marco, el conductor, estaba esperándome y me llamó. Me llevó perfecto hasta la puerta y me ayudó con el equipaje.
08 / 05 / 2023
The United States
We were expecting to have the driver waiting for us at the international flights exit and there was no driver waiting. We had to text and call in to inform the company we were waiting at the exit. We even had to give the driver the address despite having already done so when the reservation was booked.
Sometimes drivers are unable to leave the vehicle and you are therefore advised to call them if they cannot be reached. We are sorry if this has caused you any inconvenience.
12 / 13 / 2024
Puebla, Mexico
Fueron muy puntuales. El coche muy cómodo y limpio. Su manejo fue precavido y más en una ciudad tan complicada como Cali que está llena de motos. Translate this opinion into English.
They were very punctual. The car was very comfortable and clean. They drove with caution, especially in a city as complicated as Cali, which is full of motorcycles. Opinion translated. Show original.