P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Lisbon with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
O transfer prestado foi muito bom, apenas tive dificuldade em contactar o motorista. Normalmente eles entram em contato um dia antes no caso do motorista em Lisboa tive que pedir ajuda para a Ghessica que fez o meu transfer in para conseguir confirmar o serviço com o Guia que me atenderia no transfer out.
Mas quando consegui falar ele foi bem solicito inclusive com a alteração de endereço que tive de hotel.
Translate this opinion into English.
The transfer provided was very good, I just had difficulty getting in touch with the driver. Normally they get in touch a day in advance. In the case of the driver in Lisbon, I had to ask Ghessica, who made my transfer in, for help in order to confirm the service with the guide who would assist me in the transfer out. But when I managed to speak to him, he was very helpful, even with the change of hotel address that I had to make.
Opinion translated. Show original.
I travelled by myself
8
04 / 18 / 2025
M
Maria Teresa Sagarzazu
Hondarribia , Spain
En mi agencia de viaje me dijeron que en el aeropuerto habría una persona con un cartel con mi nombre. Cuando hemos llegado no hemos visto el cartel pero el chófer enseguida se ha puesto en contacto conmigo vía WhatsApp y al final nos hemos encontrado.
Por lo demás muy bien.
Translate this opinion into English.
My travel agency told me there would be someone at the airport holding a sign with my name on it. When we arrived, we didn't see the sign, but the driver immediately contacted me via WhatsApp, and we eventually met up. Otherwise, everything went very well.
Opinion translated. Show original.
La experiencia ha sido excelente, muy buena comunicacion con el conductor ,nota maxima para Nuno que fue el conductor ,vehiculo muy limpio
Translate this opinion into English.
The experience was excellent, very good communication with the driver, top marks for Nuno who was the driver, very clean vehicle
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,901 reviews
06 / 23 / 2025
São José Dos Pinhais, Brazil
O transfer prestado foi muito bom, apenas tive dificuldade em contactar o motorista. Normalmente eles entram em contato um dia antes no caso do motorista em Lisboa tive que pedir ajuda para a Ghessica que fez o meu transfer in para conseguir confirmar o serviço com o Guia que me atenderia no transfer out. Mas quando consegui falar ele foi bem solicito inclusive com a alteração de endereço que tive de hotel. Translate this opinion into English.
The transfer provided was very good, I just had difficulty getting in touch with the driver. Normally they get in touch a day in advance. In the case of the driver in Lisbon, I had to ask Ghessica, who made my transfer in, for help in order to confirm the service with the guide who would assist me in the transfer out. But when I managed to speak to him, he was very helpful, even with the change of hotel address that I had to make. Opinion translated. Show original.
04 / 18 / 2025
Hondarribia , Spain
En mi agencia de viaje me dijeron que en el aeropuerto habría una persona con un cartel con mi nombre. Cuando hemos llegado no hemos visto el cartel pero el chófer enseguida se ha puesto en contacto conmigo vía WhatsApp y al final nos hemos encontrado. Por lo demás muy bien. Translate this opinion into English.
My travel agency told me there would be someone at the airport holding a sign with my name on it. When we arrived, we didn't see the sign, but the driver immediately contacted me via WhatsApp, and we eventually met up. Otherwise, everything went very well. Opinion translated. Show original.
07 / 13 / 2025
Spain
Bien rápido y confortable Translate this opinion into English.
Very fast and comfortable Opinion translated. Show original.
07 / 10 / 2025
Brazil
O motorista Miguel foi muito educado e atencioso Translate this opinion into English.
The driver Miguel was very polite and attentive Opinion translated. Show original.
07 / 09 / 2025
Spain
La experiencia ha sido excelente, muy buena comunicacion con el conductor ,nota maxima para Nuno que fue el conductor ,vehiculo muy limpio Translate this opinion into English.
The experience was excellent, very good communication with the driver, top marks for Nuno who was the driver, very clean vehicle Opinion translated. Show original.