Transfers in Los Angeles - Airport hotel transfer service

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Los Angeles with a minimum of 18 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes approximately 30 minutes from the hotel to the airport.
The airport transfer service is semi-private. This means that if there are other travellers on the same flight and staying at your hotel or close by, they will also be taking the same shuttle as you.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

6.70 / 10

6.6707317073171

164 reviews | 3,761 travellers

5 out of 164 reviews

08 / 01 / 2021

L

Lucia

Madrid, Spain

Excelente, the driver was in touch as soon as we landed and he was really nice and helpful.

I travelled by myself

05 / 08 / 2023

A

Anna

Barcelona , Spain

Todo correcto. El conductor estuvo en contacto con nosotros una vez aterrizado el avión y nos indicó perfectamente la ubicación donde esperarnos. Translate this opinion into English.

All right. The driver was in contact with us once the plane landed and he perfectly indicated the location where to wait for us. Opinion translated. Show original.

I travelled with my partner

04 / 26 / 2023

A

Anonymous

Ciudad Real, Spain

Fatal, en los controles en Estados Unidos se tarda mucho y el chofer tiene un tiempo de espera de 1 hora y no nos espero ni 15 minutos nos dejo tirados y después de pagar el traslado nos toco volver a pagar un taxi, cosa que vamos a reclamar

Tras haber gestionado el caso con nuestro proveedor en destino, nos ha confirmado que el conductor estuvo a tiempo y esperó el plazo correspondiente. Sentimos si no lograste encontrarlo, pero, como indicamos en la reserva, es necesario tener el móvil operativo para que os pueda contactar.

I travelled with friends

04 / 20 / 2023

C

Cristina

Madrid, Spain

La ida al hotel con civitatis mal pero la ida al aeropuerto ni se han presentado. Unos sin vergüenzas. Casi perdemos el vuelo. No lo cojáis preferible un taxi más barato y profesionales.

Hemos confirmado que el conductor se presentó en la dirección indicada con un minuto de adelanto. Sentimos que no pudieras encontrarte con él. Aun así, nuestro equipo contactó directamente contigo para explicarte la situación. Siempre nos esforzamos por brindar un buen servicio.

I travelled with my partner

04 / 17 / 2023

C

Cristina

Madrid, Spain

Fatal! Vamos ya estás en otro país que no es el tuyo, pero que el conductor no sepa ni inglés es alucinante. Era chino y es que ni con el traductor de Google nos entendíamos. Para ser un recibimiento a otro país y tu luna de miel ha sido vergonzoso.

Los conductores no tienen obligación de hablar idiomas, aunque siempre les pedimos que sean amables y serviciales con los pasajeros. Hemos procedido a extender tu comentario al proveedor para evitar este tipo de inconvenientes. Gracias por habernos informado acerca de lo sucedido.

I travelled with my partner

Show all the reviews

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