Please check local restrictions before traveling. All of our services comply with recommendations to avoid the spread of Covid-19.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Los Cabos with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Los Cabos Airport and San José del Cabo is 20 minutes. If you are staying in another destination, you should confirm the journey time using Google Maps. Rememeber that you should be in the airport at least 2 hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 1 hour from the boat's docking time.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
Please accept our sincere apologies, as this is not a common incident in our services. We have already proceeded with the appropriate reimbursement.
I travelled by myself
2
04 / 19 / 2021
D
Diamond Gilliard Gilliard
Fort Worth , The United States
Was suppose to be picked up in a surburban or equivalent of one but instead of we were picked in a shuttle van. It just wasn’t the experience I imagined. I wanted to leave Cabo the same way I came in. I didn’t leave on a memorable note.
We are very sorry our local supplier could not send the vehicle you expected. We hope you can continue trusting on us in the near future.
I travelled with friends
2
12 / 23 / 2021
F
Francisco Javier
Cdmx , Mexico
Tuve atraso en mi vuelo e intenté contactar para avisar pero nunca respondían o me colgaban e ignoraban mensajes, al llegar se me acerca un taxista y me dice que el chófer ya no se quedó y me dejo encargado con él, pero me cobraría de nuevo el servicio, poco profesionales.
A raíz de esta incidencia, hemos dejado de trabajar con esta empresa. Rogamos disculpas por lo ocurrido. Ya se ha procedido con el reembolso correspondiente.
I travelled with small children
2
11 / 15 / 2021
L
Letty Ullola
The Dominican Republic
Nunca recogieron en el aeropuero a nuestros pasajero tuvo que tomar un taxi, tenemos un traslado para hoy para 2 personas más y no contestan necesito reembolso Sss
Sentimos que no pudieras disfrutar del servicio tal y como estaba previsto. Hemos informado de la situación a los responsables oportunos para que la tengan en cuenta y no se vuelva a repetir. Te confirmamos que se ha tramitado el reembolso correspondiente.
I travelled by myself
2
08 / 13 / 2021
R
Renne Torrontegui
Culiacan, Mexico
no pasaron por mi estuve hasta la 1am
Sentimos que no se te brindara el servicio contratado. Actualmente está habiendo problemas de comunicación con el proveedor loca, pero el responsable adecuado ya está tomando las medidas oportunas para remediarlo. Te confirmamos que se ha tramitado un reembolso a tu favor.
I travelled with my partner
5 out of 12 reviews
10
02 / 06 / 2022
R
Ronald Abrahamson
Minneapolis, Mn, The United States
Very good, efficient driver and a very nice van. Very Happy with service.
I travelled with my partner
10
06 / 19 / 2021
C
Cecilia Castro
Lexington, United States Minor Outlying Islands
Loved our transportation, arrived on time and super friendly drivers. Didn’t have to worry about getting to and from the airport .
I travelled with my partner
10
06 / 14 / 2021
L
Laura
Or, United States Minor Outlying Islands
Our driver was courteous and prompt.
I travelled with my partner
6
06 / 11 / 2021
L
Laura
Or, United States Minor Outlying Islands
There wasn’t anyone waiting for us at the airport and it took quite some time to locate someone and for them to confirm we had booked transportation.
I travelled with my partner
4
07 / 23 / 2021
M
Maria Matilde
Malaga, Spain
Tuve problemas porque me indicaron que no tenían constancia de mi llegada. Menos mal que me encontré a una persona de esa compañía que esperaba a otro cliente y aviso a su oficina y mandaron a un conductor a por mi. Si no… me quedo allí…
Sentimos que tuvieras problemas en el inicio de tu traslado. Cuando surgen estas incidencias recomendamos tratarlas con el proveedor en destino. Nos alegra saber que finalmente pudiste disfrutar de este servicio.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 33 reviews
11 / 17 / 2021
Charlotte , United States Minor Outlying Islands
These guys never showed up. Do not recommend.
Please accept our sincere apologies, as this is not a common incident in our services. We have already proceeded with the appropriate reimbursement.
04 / 19 / 2021
Fort Worth , The United States
Was suppose to be picked up in a surburban or equivalent of one but instead of we were picked in a shuttle van. It just wasn’t the experience I imagined. I wanted to leave Cabo the same way I came in. I didn’t leave on a memorable note.
We are very sorry our local supplier could not send the vehicle you expected. We hope you can continue trusting on us in the near future.
12 / 23 / 2021
Cdmx , Mexico
Tuve atraso en mi vuelo e intenté contactar para avisar pero nunca respondían o me colgaban e ignoraban mensajes, al llegar se me acerca un taxista y me dice que el chófer ya no se quedó y me dejo encargado con él, pero me cobraría de nuevo el servicio, poco profesionales.
A raíz de esta incidencia, hemos dejado de trabajar con esta empresa. Rogamos disculpas por lo ocurrido. Ya se ha procedido con el reembolso correspondiente.
11 / 15 / 2021
The Dominican Republic
Nunca recogieron en el aeropuero a nuestros pasajero tuvo que tomar un taxi, tenemos un traslado para hoy para 2 personas más y no contestan necesito reembolso Sss
Sentimos que no pudieras disfrutar del servicio tal y como estaba previsto. Hemos informado de la situación a los responsables oportunos para que la tengan en cuenta y no se vuelva a repetir. Te confirmamos que se ha tramitado el reembolso correspondiente.
08 / 13 / 2021
Culiacan, Mexico
no pasaron por mi estuve hasta la 1am
Sentimos que no se te brindara el servicio contratado. Actualmente está habiendo problemas de comunicación con el proveedor loca, pero el responsable adecuado ya está tomando las medidas oportunas para remediarlo. Te confirmamos que se ha tramitado un reembolso a tu favor.
5 out of 12 reviews
02 / 06 / 2022
Minneapolis, Mn, The United States
Very good, efficient driver and a very nice van. Very Happy with service.
06 / 19 / 2021
Lexington, United States Minor Outlying Islands
Loved our transportation, arrived on time and super friendly drivers. Didn’t have to worry about getting to and from the airport .
06 / 14 / 2021
Or, United States Minor Outlying Islands
Our driver was courteous and prompt.
06 / 11 / 2021
Or, United States Minor Outlying Islands
There wasn’t anyone waiting for us at the airport and it took quite some time to locate someone and for them to confirm we had booked transportation.
07 / 23 / 2021
Malaga, Spain
Tuve problemas porque me indicaron que no tenían constancia de mi llegada. Menos mal que me encontré a una persona de esa compañía que esperaba a otro cliente y aviso a su oficina y mandaron a un conductor a por mi. Si no… me quedo allí…
Sentimos que tuvieras problemas en el inicio de tu traslado. Cuando surgen estas incidencias recomendamos tratarlas con el proveedor en destino. Nos alegra saber que finalmente pudiste disfrutar de este servicio.