P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Prague with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
In Prague, it takes approximately 30 minutes to get from the city center to Prague Airport. If you book a return transfer service, we recommend calculating two and a half hours before your return flight departure.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
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Yes, here you can see all the destinations where we offer airport transfers.
Los dos traslados tanto el del aeropuerto al hotel quenting como viceversa del hotel al aeropuerto fueron perfectos , solo un comentario a modo de ayuda para su cliente, el señor de su compañía que va a recoger al pasajero que llega a Praga ,tendría que llevar en una cartulina con el nombre de la persona que les ha contratado, para mejor identificación
Saludos
Juan Jaume Sastre
Translate this opinion into English.
Both transfers, from the airport to the Quenting hotel and vice versa from the hotel to the airport, were perfect. Just one comment to help your client: the gentleman from your company who is going to pick up the passenger arriving in Prague should carry a card with the name of the person who hired them, for better identification. Regards, Juan Jaume Sastre
Opinion translated. Show original.
I travelled with my partner
8
06 / 17 / 2025
A
Anonymous
Spain
El traslado fue muy bien. Pero el teléfono de contacto que te mandan en el email por si hay algún problema no sirve para nada. El conductor no venia y el hotel estaba en una calle peatonal. No sabíamos que pasaba. Contactamos con el número del email y no fue nada amable. Poco después contactó el conductor y nos informó que llevaba retraso.
I travelled with friends
10
06 / 28 / 2025
R
Roberta
Lucca , Italy
Sia all' andata gli autisti sono stati puntualissimi cordiali e gentili. L’aereo arrivato in anticipo e l’autista era già lì ad aspettarci con un cartello con scritto il nostro nome! Al ritorno è venuto a prenderci davanti all’albergo con 10 minuti di anticipo! Servizio eccellente… è la prima volta che utilizzo Civitatis, lo utilizzerò altre volte e lo consiglio vivamente!
Translate this opinion into English.
Both on the way there the drivers were very punctual, friendly and kind. The plane arrived early and the driver was already there waiting for us with a sign with our name on it! On the way back he came to pick us up in front of the hotel 10 minutes early! Excellent service… it's the first time I use Civitatis, I will use it again and I highly recommend it!
Opinion translated. Show original.
I travelled with friends
10
05 / 16 / 2025
V
Vicente
Cheste, Spain
Muy bien. Me contactó por wasap diciendo que ya estaba y le indicase cuando hubiese recogido el equipaje para acercarse al punto de encuentro. Alli estaba con un cartel con mi nombre. Muy amable y buena conducción. El coche limpio aunque con mucho olor a tabaco.
Translate this opinion into English.
Very good. He contacted me via WhatsApp saying he was ready and to let me know when he'd picked up his luggage so we could come to the meeting point. He was there holding a sign with my name on it. Very friendly and drove well. The car was clean, although it smelled strongly of cigarettes.
Opinion translated. Show original.
I travelled with my partner
8
04 / 30 / 2025
C
Carlos Eduardo Valesi
Brazil
O motorista designado não conseguiu chegar devido ao trânsito, e não estava nos aguardando. Ele entrou em contato via mensagem e após ligação, dizendo que estava enviando outro em seu lugar. Esperamos cerca de 15 minutos, e ficamos um pouco inseguros, porém o novo motorista foi muito solícito. Contratempos acontecem, e a agilidade na resolução do um diferencial.
Translate this opinion into English.
The designated driver was unable to arrive due to traffic and was not waiting for us. He contacted us via text message and then called us, saying he was sending another driver in his place. We waited for about 15 minutes and felt a little unsure, but the new driver was very helpful. Setbacks happen, and the speed with which the problem is resolved makes a difference.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 33,174 reviews
06 / 20 / 2025
Llucmajor, Spain
Los dos traslados tanto el del aeropuerto al hotel quenting como viceversa del hotel al aeropuerto fueron perfectos , solo un comentario a modo de ayuda para su cliente, el señor de su compañía que va a recoger al pasajero que llega a Praga ,tendría que llevar en una cartulina con el nombre de la persona que les ha contratado, para mejor identificación Saludos Juan Jaume Sastre Translate this opinion into English.
Both transfers, from the airport to the Quenting hotel and vice versa from the hotel to the airport, were perfect. Just one comment to help your client: the gentleman from your company who is going to pick up the passenger arriving in Prague should carry a card with the name of the person who hired them, for better identification. Regards, Juan Jaume Sastre Opinion translated. Show original.
06 / 17 / 2025
Spain
El traslado fue muy bien. Pero el teléfono de contacto que te mandan en el email por si hay algún problema no sirve para nada. El conductor no venia y el hotel estaba en una calle peatonal. No sabíamos que pasaba. Contactamos con el número del email y no fue nada amable. Poco después contactó el conductor y nos informó que llevaba retraso.
06 / 28 / 2025
Lucca , Italy
Sia all' andata gli autisti sono stati puntualissimi cordiali e gentili. L’aereo arrivato in anticipo e l’autista era già lì ad aspettarci con un cartello con scritto il nostro nome! Al ritorno è venuto a prenderci davanti all’albergo con 10 minuti di anticipo! Servizio eccellente… è la prima volta che utilizzo Civitatis, lo utilizzerò altre volte e lo consiglio vivamente! Translate this opinion into English.
Both on the way there the drivers were very punctual, friendly and kind. The plane arrived early and the driver was already there waiting for us with a sign with our name on it! On the way back he came to pick us up in front of the hotel 10 minutes early! Excellent service… it's the first time I use Civitatis, I will use it again and I highly recommend it! Opinion translated. Show original.
05 / 16 / 2025
Cheste, Spain
Muy bien. Me contactó por wasap diciendo que ya estaba y le indicase cuando hubiese recogido el equipaje para acercarse al punto de encuentro. Alli estaba con un cartel con mi nombre. Muy amable y buena conducción. El coche limpio aunque con mucho olor a tabaco. Translate this opinion into English.
Very good. He contacted me via WhatsApp saying he was ready and to let me know when he'd picked up his luggage so we could come to the meeting point. He was there holding a sign with my name on it. Very friendly and drove well. The car was clean, although it smelled strongly of cigarettes. Opinion translated. Show original.
04 / 30 / 2025
Brazil
O motorista designado não conseguiu chegar devido ao trânsito, e não estava nos aguardando. Ele entrou em contato via mensagem e após ligação, dizendo que estava enviando outro em seu lugar. Esperamos cerca de 15 minutos, e ficamos um pouco inseguros, porém o novo motorista foi muito solícito. Contratempos acontecem, e a agilidade na resolução do um diferencial. Translate this opinion into English.
The designated driver was unable to arrive due to traffic and was not waiting for us. He contacted us via text message and then called us, saying he was sending another driver in his place. We waited for about 15 minutes and felt a little unsure, but the new driver was very helpful. Setbacks happen, and the speed with which the problem is resolved makes a difference. Opinion translated. Show original.