Private Tour of Santiago de Chile - Reviews

Rating of the activity

8.20 / 10

8.1728395061234 81 reviews | 1,972 travellers

5 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (1)

Couple (22)

Group of friends (17)

With small children (7)

With older children (13)

Reviews from real clients who booked our products.

See only reviews with text

Mar / 27 / 2026

Angel

Cdmx, Mexico

I travelled with my partner

Muy pobre en cuanto a información y muy presionado de tiempo

I travelled with my partner

La duración de las actividades en nuestra web es orientativa y puede variar por factores como el número de participantes o interacciones con el guía. Incluye traslados, tiempo libre o para comer, si aplica. Lamentamos la presión de tiempo y falta de información. Tomamos nota para mejorar.

Jun / 18 / 2024

Aldo Javier

Córdoba, Argentina

I travelled with friends

Muy buena experiencia al conocer Santiago con nuestro guia Luis. Nos brindó excelentes detalles de la historia antigua y reciente de la ciudad. Nos llevaron por todos los lugares prometidos en un transporte cómodo. El dia no ayudó mucho pero fue un muy lindo paseo. Muchas gracias Translate this opinion into English.

Very good experience getting to know Santiago with our guide Luis. He gave us excellent details of the city's ancient and recent history. They took us to all the promised places in comfortable transportation. The day didn't help much but it was a very nice walk. Thank you so much Opinion translated. Show original.

I travelled with friends

Nov / 01 / 2023

Riane Paiva

Brazil

I travelled with teenagers

O passeio foi excelente assim como o guia Jayme. Muitíssimo educado, nos explicou tudo com muita clareza e boa vontade. A Van super confortável. Nota 10 para a agência que nos levou. Porém, tenho uma reclamação a fazer: contratamos e pagamos por um serviço privativo para a minha família mas o passeio foi coletivo com mais 4 passageiros. Translate this opinion into English.

The tour was excellent as was the guide Jayme. Very polite, he explained everything to us very clearly and willingly. The van is super comfortable. Rating 10 for the agency that took us. However, I have a complaint to make: we hired and paid for a private service for my family but the tour was collective with 4 other passengers. Opinion translated. Show original.

I travelled with teenagers

Jan / 11 / 2020

Anonymous

London, United Kingdom

I travelled with my partner

I thought we were getting a guide who could tell us loads of stuff and really bring the place to life. What we got was a driver only. The man was nice but he didn't tell us much and he only really spoke when my husband asked questions. He wasn't sure who some of the large statues were and we were left feeling that a much cheaper group tour would have been better as we heard some of those guides talking about detail, history, what shaped santiago.

I travelled with my partner

The provider informs us that the guide that was sent is quite experienced and has good reviews. The collaborator at the destination already has this information and we know that this guide has already been spoken to in order to prevent such a situation from happening again.

Jun / 06 / 2026

Victor Caetano De Oliveira

João Pessoa, Brazil

I travelled with my partner

Guia sem paciência! Só parou em dois pontos turísticos . O restante apresentou de dentro do carro

I travelled with my partner

Lamentamos que o trabalho do guia não tenha sido como você esperava. Tomamos nota disso para que isso não se repita.

Feb / 18 / 2026

Martin Maillo Souto

Sevilla, Spain

I travelled with friends

nuestros clientes, nos llamaron desde CHILE( con diferencia horaria -4hrs respecto España-, paar decirnos que el señor GUÍA, no era guia local oficial, sino que les informó que era un mero acompañante. les pidieron que les datara monumentos, fechas, estilo arquitectonico, etc...y no sabia, siquiera dar esos datos. Ademas nos indicaron que se metieron, sin saber, en barrios conflictivos, donde podian sufrir robos y fueron advertidos por transeuntes.

Our clients called us from Chile (4 hours ahead of Spain) to tell us that the guide wasn't an official local guide, but rather just an escort. They asked him to provide information about monuments, dates, architectural styles, etc., and he couldn't even give them that information. They also indicated that they had unknowingly entered dangerous neighborhoods where they could be robbed, and were warned by passersby.

I travelled with friends

Nuestro equipo local se esfuerza por ofrecer la mejor experiencia posible a todos los participantes. Pedimos disculpas por cualquier falta de organización que se haya podido dar durante el recorrido. Hemos tomado nota de las impresiones con intención de mejorar, también en la organización del servicio. Translate this opinion into English.

Our local team strives to provide the best possible experience for all participants. We apologize for any organizational issues that may have arisen during the tour. We have taken note of your feedback and intend to improve, including the organization of our services. Opinion translated. Show original.

Jan / 03 / 2026

Anonymous

Mexico

I travelled with my partner

Excelente, todo estuvo perfecto, gracias a Antonio y el señor que manejó, fueron muy amables y con su preparación y sugerencias hicieron el tour muy interesante y agradable! Translate this opinion into English.

Excellent, everything was perfect, thanks to Antonio and the gentleman who drove, they were very kind and with their knowledge and suggestions they made the tour very interesting and enjoyable! Opinion translated. Show original.

I travelled with my partner

Dec / 31 / 2025

Juan Jorge Canton Contreras

Merida, Mexico

I travelled with teenagers

Dec / 29 / 2025

Anonymous

Dec / 27 / 2025

Sergio

Luxembourg

I travelled with my partner

Dec / 12 / 2025

Maria Guadalupe

Oaxaca, Mexico

I travelled with my partner

De plano abandonamos al fulano del tour de hoy por Santiago. Pésimo! El tipo llegó 40min tarde, nos traía corriendo tras de él, adivinando cuando iba a cruzar la calle o cambiar de dirección. No explicaba nada y lo poco que explicaba se lo sacaba de la manga. Se la pasó discutiendo por teléfono con alguien de su casa y contestando mensajes, interrumpiendo sus ya de por sí escuetas explicaciones y perdiéndose del tema. No quisimos seguir más fue un tal Giovanni

We completely abandoned today's tour guide in Santiago. Awful! The guy arrived 40 minutes late, had us running after him, trying to guess when he was going to cross the street or change direction. He didn't explain anything, and what little he did explain was made up. He spent the whole time arguing on the phone with someone at home and answering messages, interrupting his already brief explanations and getting off topic. We didn't want to continue; it was a guy named Giovanni.

I travelled with my partner

A pesar del retraso inicial del guía, la actividad estaba prevista para realizarse en el tiempo previsto y siguiendo el itinerario de la web. Confirmamos que tenía los conocimientos necesarios para realizar la actividad y que la llamada no duró más de un minuto. Sentimos si la actividad no cumplió con las expectativas. Seguiremos trabajando para mejorar en lo posible. Translate this opinion into English.

Despite the guide's initial delay, the activity was scheduled to take place on time and according to the itinerary on the website. We can confirm that he had the necessary knowledge to conduct the activity and that the call lasted no more than a minute. We apologize if the activity did not meet your expectations. We will continue working to improve as much as possible. Opinion translated. Show original.

Nov / 21 / 2025

Anonymous

Nov / 11 / 2025

Anonymous

Oct / 23 / 2025

Gloria Silva

D De Mexico, Mexico

I travelled with friends

Sep / 08 / 2025

Socrates Varginha Neto

Brazil

Sep / 07 / 2025

Jose

Barcelona, Spain

I travelled with my partner

La actividad no nos ha gustado, entre otras cosas porque no hemos visto nada. El tour ha sido inexistente por culpa de ustedes Había una marcha programada y un cambio de hora también programado La excursión ha empezado a las 10 h cuando era a las 9 h. Solo hemos visto el parque bicentenario desde un mirador. No han sido capaces de dar alternativas para visitar otras cosas de la ciudad. Una mala experiencia que sin duda no vamos ni a repetir ni a recomendar

We didn't like the activity, among other reasons because we didn't see anything. The tour was nonexistent because of you. There was a march scheduled and a time change also scheduled. The excursion started at 10:00 a.m. when it was supposed to be at 9:00 a.m. We only saw Bicentennial Park from a viewing point. They were unable to offer alternative ways to visit other parts of the city. A bad experience that we will definitely not repeat or recommend.

I travelled with my partner

Como informamos en la web, se visita el Parque Bicentenario de Vitacura en caso de que alguna de las paradas no se pueda realizar, como avisamos en la web. Aun así, sentimos si la experiencia pudo haber sido mejor. En Civitatis solo queremos que tengáis las mejores experiencias. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

As we reported on the website, visits to Vitacura's Bicentennial Park are subject to availability in the event that any of the stops cannot be made, as we stated on the website. However, we apologize if the experience could have been better. At Civitatis, we only want you to have the best experiences. A refund has been issued. Opinion translated. Show original.

Aug / 09 / 2025

Jorge

Spain

I travelled with teenagers

Hemos hecho la excursión con el sr. Luis Gómez y ha sido una fantástica excursión : todo bien documentado , sin abrumar con detalles y ameno . Translate this opinion into English.

We did the excursion with Mr. Luis Gómez and it was a fantastic trip: everything was well documented, without overwhelming you with details and enjoyable. Opinion translated. Show original.

I travelled with teenagers

Aug / 05 / 2025

Ana

Puebla, Mexico

I travelled with teenagers

Fue un gran guía, nos dió una buena explicación por los lugares de interés por los que pasamos, fue amable y atento con nosotros. Translate this opinion into English.

He was a great guide, giving us a good explanation of the places of interest we passed by, and he was kind and attentive to us. Opinion translated. Show original.

I travelled with teenagers

Jul / 09 / 2025

Omar

Mexico

I travelled with small children

May / 23 / 2025

Benedito Ricardo Pereira

Campinas, Brazil

I travelled with friends

O Guia Rodrigo é muito solicito, profissional, e nos deu uma boa visão de Santiago, sua história e principais pontos turísticos. Translate this opinion into English.

Guide Rodrigo is very helpful, professional, and gave us a good overview of Santiago, its history and main tourist attractions. Opinion translated. Show original.

I travelled with friends

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Private Tour of Santiago de Chile - Reviews

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