P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Tenerife with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
The travel time depends on where the hotel is and what departure airport you fly from. The longest distances take more than 1 hour, from Puerto de la Cruz and Tenerife Sur Airport.

Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

8.30 / 10

8.2933333333333

1,390 review | 26,554 travellers

8 / 10

7.9591836734694

49 reviews | 26,554 travellers

5 out of 1,390 review

09 / 30 / 2022

Adam

Ramat Gan, Israel

La conductora Angela fue muy linda y amable. Realmente disfrutamos de su compañía. Pero pagamos más por un asiento de bebé que no estaba en el auto. Aparte de eso, fue muy agradable.

Por motivos de disponibilidad, no se te pudo ofrecer la silla para niños que habías solicitado. Esto no es habitual y ya está en conocimiento de los responsables oportunos. Sentimos las molestias causadas. Se te ha devuelto el montante correspondiente que se pagó por la silla.

I travelled with small children

09 / 10 / 2022

Anonymous

United Kingdom

Avoid! Booked a transfer from the airport to accommodation & paid up front. Nobody showed up at the airport , was left stranded at night . Messages were ignored & had to pay for another taxi. Nobody contacted me after & messages & refund requests were ignored.. Basically they just took my money & didbt show. Disgusted !

We have confirmed that, despite the delay in the arrival of the flight, the driver was waiting for you for an hour as scheduled. We are sorry if you were unable to reach him and were unable to enjoy the experience.

I travelled by myself

08 / 24 / 2022

Gemma Pérez Rodriguez

Madrid , Spain

Otras veces me ha recogido un coche y hoy ha sido un tipo de minibus viejo y no me ha gustado nada. He tenido que subir la maleta y ponerla en la parte de atrás y había como herramientas o anclajes por el suelo que se movían de continuo. nada que ver con otros servicios de traslados que he contratado con civitatis donde me ha recogido un coche. MUY MAL Y decepcionada

Los vehículos de los que dispone nuestro equipo en Santa Cruz son grandes, pero incluyen todas las comodidades solicitadas y los traslados se hacen de forma privada. Sentimos, aun así, si el servicio no se correspondió con lo esperado. Ya hemos tomado nota de los comentarios para seguir mejorando.

I travelled by myself

08 / 07 / 2022

Leon

United Kingdom

The company had no idea where the appartement was… took a long time for then to decide who was going to take us. The driver got lost and picked us up late

We are sorry that the service was not up to expectations. We will keep following up on the service to confirm that it is being carried out properly.

I travelled with friends

05 / 23 / 2022

Giorgio

Piacenza , Italy

Il pulmino prenotato è stato puntualissimo e l'autista si è dimostrato professionale. Lo consiglierei Translate this opinion into English.

The minibus booked was very punctual and the driver proved to be professional. I would recommend it Opinion translated. Show original.

I travelled with friends

5 out of 49 reviews

03 / 06 / 2019

Mr. Raymond Brown

Hertfordshire, United Kingdom

Not very good outbound , Very good journey back to airport from hotel.Had to wait 40 minutes for coach taking us to our hotel.we will book transfers with this company again, Itrust them to do better next time.

01 / 24 / 2019

Peter Bates

Stafford, United Kingdom

On time transfer, proficient, with a very helpful driver. The cases were loaded and unloaded by the driver.

08 / 23 / 2019

Estefanía

Sevilla, Spain

Reservé un traslado compartido en vehículo para 9 personas, y al llegar al aeropuerto nos metieron en un autobús. Al reservar, y en los documentos, aparecía incluso la foto de la furgoneta, y no un autobús como nos han dado. Supuestamente tardábamos 15 minutos del aeropuerto al hotel, y hemos tardado más de 1h y media. Por lo tanto, nos hemos visto obligados a tomar medidas para la vuelta.

Al tratarse de un servicio compartido, otros pasajeros van en él y se para en distintos destinos, por lo que se tarda más que en un privado. En cuanto a las imágenes de los vehículos de las reservas, son fotografías tipo.

I travelled with teenagers

07 / 15 / 2019

Patricia

Oviedo, Spain

Buen servicio.

I travelled with my partner

03 / 01 / 2019

Silvia Diaz Reyes

Limerick, Ireland

Me dejaron tirada en mitad de la ruta y me dijo el conductor que o taxi o andando. La calle estaba cortada por el desfile de carnaval. Pero las formas del conductor no fueron las adecuadas. Muy malas maneras. Muy disgustada con este servicio.

En un traslado compartido hay diversos puntos en los que se deja a los clientes, no se lleva a cada uno a su destino. Hacemos llegar tu valoración sobre el conductor a nuestro proveedor, sentimos las molestias.

I travelled by myself

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