P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Viñales with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes to get to the city center from José Martí International Airport. If you are traveling from Varadero, it takes 2 hours and 20 minutes. Please note that you have to be in the Airport at least 2 hours in advance.
Shared transfers are only from hotels, and are not available for pickup from private addresses, such as apartments.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.40 / 10
9.3866666666667
1,751 review
| 56,574 travellers
9 / 10
9.0333333333333
1,492 review
| 56,574 travellers
5 out of 1,751 review
10
09 / 12 / 2026
A
Anonymous
Barcelona, Spain
Muy correcto
El conductor espero a pesar de la tardanza por falta de luz y la absurda burocracia de la aduana cubana
Translate this opinion into English.
Very good. The driver waited despite the delay due to lack of light and the absurd bureaucracy of Cuban customs.
Opinion translated. Show original.
Everything was great!! Despite the delay in leaving the airport, he was there waiting for me, thank you so much!
Opinion translated. Show original.
I travelled with small children
10
08 / 01 / 2026
O
Odalys
La Habana , Cuba
It was excellent! Thank you!
I travelled with friends
10
07 / 18 / 2026
Y
Yakim Sinai González Gutiérrez
Cuba
Traslado muy agradable y puntual. El conductor fue amable y profesional, y el viaje fue cómodo y tranquilo. Gracias por todo!
Translate this opinion into English.
Very pleasant and punctual transfer. The driver was friendly and professional, and the journey was comfortable and smooth. Thank you for everything!
Opinion translated. Show original.
I travelled with teenagers
5 out of 1,492 review
10
09 / 20 / 2026
A
Arlene Peña Torres
Tenerife , Spain
Increíblemente bien.Estaba un poco asustada por la situación del combustible en cuba .Pero han sido extremadamente puntuales y el chofer súper atento,educado y muy pendiente de todo.Civitatis nunca defrauda .Seguid con el buen trabajo equipo!Sois lo más
Translate this opinion into English.
Incredibly good. I was a little worried about the fuel situation in Cuba, but they were extremely punctual and the driver was super attentive, polite, and very on top of everything. Civitatis never disappoints. Keep up the good work, team! You're the best!
Opinion translated. Show original.
I travelled with my partner
10
08 / 05 / 2026
A
Anônimo
Porto Alegre, Brazil
Tudo correu como o prometido, ao chegarmos ao aeroporto já havia uma pessoa nos aguardando do lado de fora com uma placa com o nosso nome, após isto fomos encaminhados ao escritório deles que fica em frente ao aeroporto, e poucos instantes depois já veio uma van para nos levar ao hotel.
Translate this opinion into English.
Everything went as promised. When we arrived at the airport, someone was already waiting for us outside with a sign bearing our name. After that, we were directed to their office, which is located across from the airport, and a few moments later a van arrived to take us to the hotel.
Opinion translated. Show original.
I travelled with my partner
10
05 / 09 / 2026
G
Giácomo Setti Da Silva Pinto
Socorro, Brazil
Deu tudo certo com o nosso transfer. O serviço foi muito bom, cumpriram rigorosamente o horário e nos deram toda a assistência necessária. Além disso, entraram em contato com antecedência confirmando o horário e o local de encontro, o que nos deu muita tranquilidade. Recomendo de olhos fechados!
Translate this opinion into English.
Everything went perfectly with our transfer. The service was excellent, they were punctual and provided all the necessary assistance. Furthermore, they contacted us in advance to confirm the time and meeting point, which gave us great peace of mind. I recommend them without hesitation!
Opinion translated. Show original.
I travelled with friends
10
05 / 05 / 2026
G
Giácomo Setti Da Silva Pinto
Socorro, Brazil
Deu tudo certo com o nosso transfer. O serviço foi muito bom, cumpriram rigorosamente o horário e nos deram toda a assistência necessária. Além disso, entraram em contato com antecedência confirmando o horário e o local de encontro, o que nos deu muita tranquilidade. Recomendo de olhos fechados!
Translate this opinion into English.
Everything went perfectly with our transfer. The service was excellent, they were punctual and provided all the necessary assistance. Furthermore, they contacted us in advance to confirm the time and meeting point, which gave us great peace of mind. I recommend them without hesitation!
Opinion translated. Show original.
I travelled with friends
10
05 / 02 / 2026
G
Giácomo Setti Da Silva Pinto
Socorro, Brazil
Deu tudo certo com o nosso transfer. O serviço foi muito bom, cumpriram rigorosamente o horário e nos deram toda a assistência necessária. Além disso, entraram em contato com antecedência confirmando o horário e o local de encontro, o que nos deu muita tranquilidade. Recomendo de olhos fechados!
Translate this opinion into English.
Everything went perfectly with our transfer. The service was excellent, they were punctual and provided all the necessary assistance. Furthermore, they contacted us in advance to confirm the time and meeting point, which gave us great peace of mind. I recommend them without hesitation!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,751 review
09 / 12 / 2026
Barcelona, Spain
Muy correcto El conductor espero a pesar de la tardanza por falta de luz y la absurda burocracia de la aduana cubana Translate this opinion into English.
Very good. The driver waited despite the delay due to lack of light and the absurd bureaucracy of Cuban customs. Opinion translated. Show original.
09 / 05 / 2026
Barcelona, Spain
Perfecto!!, muy puntual y amable! Translate this opinion into English.
Perfect!! Very punctual and friendly! Opinion translated. Show original.
08 / 22 / 2026
Sabadell, Spain
Todo genial!!, a pesar del retraso en salir del aeropuerto, ahí me estaba esperando, muchas gracias! Translate this opinion into English.
Everything was great!! Despite the delay in leaving the airport, he was there waiting for me, thank you so much! Opinion translated. Show original.
08 / 01 / 2026
La Habana , Cuba
It was excellent! Thank you!
07 / 18 / 2026
Cuba
Traslado muy agradable y puntual. El conductor fue amable y profesional, y el viaje fue cómodo y tranquilo. Gracias por todo! Translate this opinion into English.
Very pleasant and punctual transfer. The driver was friendly and professional, and the journey was comfortable and smooth. Thank you for everything! Opinion translated. Show original.
5 out of 1,492 review
09 / 20 / 2026
Tenerife , Spain
Increíblemente bien.Estaba un poco asustada por la situación del combustible en cuba .Pero han sido extremadamente puntuales y el chofer súper atento,educado y muy pendiente de todo.Civitatis nunca defrauda .Seguid con el buen trabajo equipo!Sois lo más Translate this opinion into English.
Incredibly good. I was a little worried about the fuel situation in Cuba, but they were extremely punctual and the driver was super attentive, polite, and very on top of everything. Civitatis never disappoints. Keep up the good work, team! You're the best! Opinion translated. Show original.
08 / 05 / 2026
Porto Alegre, Brazil
Tudo correu como o prometido, ao chegarmos ao aeroporto já havia uma pessoa nos aguardando do lado de fora com uma placa com o nosso nome, após isto fomos encaminhados ao escritório deles que fica em frente ao aeroporto, e poucos instantes depois já veio uma van para nos levar ao hotel. Translate this opinion into English.
Everything went as promised. When we arrived at the airport, someone was already waiting for us outside with a sign bearing our name. After that, we were directed to their office, which is located across from the airport, and a few moments later a van arrived to take us to the hotel. Opinion translated. Show original.
05 / 09 / 2026
Socorro, Brazil
Deu tudo certo com o nosso transfer. O serviço foi muito bom, cumpriram rigorosamente o horário e nos deram toda a assistência necessária. Além disso, entraram em contato com antecedência confirmando o horário e o local de encontro, o que nos deu muita tranquilidade. Recomendo de olhos fechados! Translate this opinion into English.
Everything went perfectly with our transfer. The service was excellent, they were punctual and provided all the necessary assistance. Furthermore, they contacted us in advance to confirm the time and meeting point, which gave us great peace of mind. I recommend them without hesitation! Opinion translated. Show original.
05 / 05 / 2026
Socorro, Brazil
Deu tudo certo com o nosso transfer. O serviço foi muito bom, cumpriram rigorosamente o horário e nos deram toda a assistência necessária. Além disso, entraram em contato com antecedência confirmando o horário e o local de encontro, o que nos deu muita tranquilidade. Recomendo de olhos fechados! Translate this opinion into English.
Everything went perfectly with our transfer. The service was excellent, they were punctual and provided all the necessary assistance. Furthermore, they contacted us in advance to confirm the time and meeting point, which gave us great peace of mind. I recommend them without hesitation! Opinion translated. Show original.
05 / 02 / 2026
Socorro, Brazil
Deu tudo certo com o nosso transfer. O serviço foi muito bom, cumpriram rigorosamente o horário e nos deram toda a assistência necessária. Além disso, entraram em contato com antecedência confirmando o horário e o local de encontro, o que nos deu muita tranquilidade. Recomendo de olhos fechados! Translate this opinion into English.
Everything went perfectly with our transfer. The service was excellent, they were punctual and provided all the necessary assistance. Furthermore, they contacted us in advance to confirm the time and meeting point, which gave us great peace of mind. I recommend them without hesitation! Opinion translated. Show original.