P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Brussels with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9.70 / 10
9.7266666666667
24,046 reviews
| 318,172 travellers
5 out of 24,046 reviews
10
01 / 05 / 2026
L
Lorena
León , Spain
El traslado fue estupendo aun con las condiciones meteorológicas adversas. Aterrizamos con casi dos horas de retraso y estaba nevando. El chófer en todo momento estuvo en contacto con nosotros hasta que pudimos encontrarnos en el parking en medio del caos producido por la nevada.
Definitivamente, un chico súper agradable y profesional.
I travelled with my partner
8
12 / 28 / 2025
D
Daniele
Spain
El viaje fue muy bien y el conductor muy amable y simpático. El unico apunte es que a través de la app mandé varios mensajes para obtener una información y no contestaron nunca, hasta que llamé directamente al proveedor del servicio que sí me facilitó las cosas mucho, aunque finalmente no pudieron traer la sillita para bebé que había solicitado
I travelled with small children
Sentimos las molestias ocasionadas a este respecto, y nos alegramos de que a pesar de esto el servicio se haya efectuado con normalidad. Hemos tomado nota de cara a mejorar el servicio que ofrecemos.
10
12 / 14 / 2025
E
Eva
Burriana Castellón , Spain
Ha sido fenomenal, además desde la aerolínea nos animaron a estar más pronto en el aeropuerto por previsión de largas colas en el embarque y, a última hora, contactamos con Civitatis parar adelantar la recogida en nuestro apartamento y nos lo facilitaron rápidamente y sin ningún problema, el coche de la recogida también fue mejor del contratado, más grande y el chófer superpuntual, muy profesional y simpático, estuvo muy pendiente de todo.
I travelled with teenagers
8
12 / 12 / 2025
A
Alfredo
Sta. Cruz De Tenerife, Spain
Todo perfecto, excepto que no llevaba ningún cartel con nuestro nombre. Tuvimos que esperar a que contactase con nosotros mediante el móvil, indicando que estaba en el punto de recogida. Nos reconoció al usar nosotros el móvil para atender su mensaje. El traslado rápido sin ninguna incidencia.
Translate this opinion into English.
Everything was perfect, except that he wasn't carrying a sign with our name on it. We had to wait for him to contact us by phone, indicating that he was at the pickup point. He recognized us when we used our phones to reply to his message. The transfer was quick and without any problems.
Opinion translated. Show original.
I travelled with my partner
10
11 / 24 / 2025
A
Anonymous
Lorca Murcia, Spain
El traslado fue muy correcto. El taxista se puso en contacto conmigo para la recogida. Nos avisaron de que había una huelga programada para el día de la recogida y nos aconsejó recogernos antes de la hora prevista. Muy contenta de haber elegido esta empresa. Lo recomiendo.
Translate this opinion into English.
The transfer was excellent. The taxi driver contacted me to arrange the pickup. They informed us that there was a planned strike on the day of the pickup and advised us to arrive before the scheduled time. I'm very happy I chose this company. I highly recommend them.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 24,046 reviews
01 / 05 / 2026
León , Spain
El traslado fue estupendo aun con las condiciones meteorológicas adversas. Aterrizamos con casi dos horas de retraso y estaba nevando. El chófer en todo momento estuvo en contacto con nosotros hasta que pudimos encontrarnos en el parking en medio del caos producido por la nevada. Definitivamente, un chico súper agradable y profesional.
12 / 28 / 2025
Spain
El viaje fue muy bien y el conductor muy amable y simpático. El unico apunte es que a través de la app mandé varios mensajes para obtener una información y no contestaron nunca, hasta que llamé directamente al proveedor del servicio que sí me facilitó las cosas mucho, aunque finalmente no pudieron traer la sillita para bebé que había solicitado
Sentimos las molestias ocasionadas a este respecto, y nos alegramos de que a pesar de esto el servicio se haya efectuado con normalidad. Hemos tomado nota de cara a mejorar el servicio que ofrecemos.
12 / 14 / 2025
Burriana Castellón , Spain
Ha sido fenomenal, además desde la aerolínea nos animaron a estar más pronto en el aeropuerto por previsión de largas colas en el embarque y, a última hora, contactamos con Civitatis parar adelantar la recogida en nuestro apartamento y nos lo facilitaron rápidamente y sin ningún problema, el coche de la recogida también fue mejor del contratado, más grande y el chófer superpuntual, muy profesional y simpático, estuvo muy pendiente de todo.
12 / 12 / 2025
Sta. Cruz De Tenerife, Spain
Todo perfecto, excepto que no llevaba ningún cartel con nuestro nombre. Tuvimos que esperar a que contactase con nosotros mediante el móvil, indicando que estaba en el punto de recogida. Nos reconoció al usar nosotros el móvil para atender su mensaje. El traslado rápido sin ninguna incidencia. Translate this opinion into English.
Everything was perfect, except that he wasn't carrying a sign with our name on it. We had to wait for him to contact us by phone, indicating that he was at the pickup point. He recognized us when we used our phones to reply to his message. The transfer was quick and without any problems. Opinion translated. Show original.
11 / 24 / 2025
Lorca Murcia, Spain
El traslado fue muy correcto. El taxista se puso en contacto conmigo para la recogida. Nos avisaron de que había una huelga programada para el día de la recogida y nos aconsejó recogernos antes de la hora prevista. Muy contenta de haber elegido esta empresa. Lo recomiendo. Translate this opinion into English.
The transfer was excellent. The taxi driver contacted me to arrange the pickup. They informed us that there was a planned strike on the day of the pickup and advised us to arrive before the scheduled time. I'm very happy I chose this company. I highly recommend them. Opinion translated. Show original.