P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Brussels with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9.50 / 10
9.46
23,117 reviews
| 306,935 travellers
5 out of 23,117 reviews
10
11 / 24 / 2025
A
Anonymous
Lorca Murcia, Spain
El traslado fue muy correcto. El taxista se puso en contacto conmigo para la recogida. Nos avisaron de que había una huelga programada para el día de la recogida y nos aconsejó recogernos antes de la hora prevista. Muy contenta de haber elegido esta empresa. Lo recomiendo.
Translate this opinion into English.
The transfer was excellent. The taxi driver contacted me to arrange the pickup. They informed us that there was a planned strike on the day of the pickup and advised us to arrive before the scheduled time. I'm very happy I chose this company. I highly recommend them.
Opinion translated. Show original.
I travelled with small children
10
11 / 13 / 2025
R
Roberto López Anceaume
Spain
Muy muy contento, el chofer se puso en contacto con nosotros antes de la hora prevista para ofrecernos adelantar la hora de recogida si lo deseábamos. Nosotros encantados, aceptamos así llegábamos antes al aeropuerto, y además nos recogió a unos metros de nuestro apartamento ya que se entraba a 15-20 minutos andando del punto de encuentro. Una pena no acordarme de su nombre, pero fue muy amable, simpático y servicial, lo recomiendo 100%.
Translate this opinion into English.
Very happy, the driver contacted us before the scheduled time to offer to move the pickup time forward if we wanted. We were delighted to accept, so we arrived at the airport earlier, and he also picked us up just a few meters from our apartment since it was a 15-20 minute walk from the meeting point. It's a shame I don't remember his name, but he was very kind, friendly, and helpful. I highly recommend him.
Opinion translated. Show original.
I travelled with my partner
10
10 / 08 / 2025
R
Rosa Maria
Valencia, Spain
El traslado fue muy bien. El vuelo se retrasó media hora, pero el chofer no puso ningún problema. Te envía un wasap por si tienes algún problema puedas comunicarte. El conductor fue muy simpático, nos recogió en el punto acordado y nos llevó hasta la misma puerta.
Translate this opinion into English.
The transfer went very well. The flight was delayed by half an hour, but the driver didn't cause any problems. He sends you a WhatsApp message so you can contact him if you have any problems. The driver was very friendly; he picked us up at the agreed-upon location and took us right to the gate.
Opinion translated. Show original.
I travelled with teenagers
10
10 / 05 / 2025
E
Emanuele Bonanno
Verona , Italy
Autista Hamid molto bravo, il volo era in ritardo di quasi 1 ora e appena atterrati ci ha scritto un messaggio dicendoci che ci aspettava e dove ci saremmo trovati. Ci ha portati a Bruxelles guidando bene e nonostante il traffico intenso siamo arrivati in circa 1 ora. Bravissimo.
Translate this opinion into English.
Hamid, the driver, was very good. The flight was delayed by almost an hour, and as soon as we landed, he texted us to let us know he was waiting for us and where we'd be meeting. He drove us to Brussels with a great drive, and despite heavy traffic, we arrived in about an hour. Excellent.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 23,117 reviews
11 / 24 / 2025
Lorca Murcia, Spain
El traslado fue muy correcto. El taxista se puso en contacto conmigo para la recogida. Nos avisaron de que había una huelga programada para el día de la recogida y nos aconsejó recogernos antes de la hora prevista. Muy contenta de haber elegido esta empresa. Lo recomiendo. Translate this opinion into English.
The transfer was excellent. The taxi driver contacted me to arrange the pickup. They informed us that there was a planned strike on the day of the pickup and advised us to arrive before the scheduled time. I'm very happy I chose this company. I highly recommend them. Opinion translated. Show original.
11 / 13 / 2025
Spain
Muy muy contento, el chofer se puso en contacto con nosotros antes de la hora prevista para ofrecernos adelantar la hora de recogida si lo deseábamos. Nosotros encantados, aceptamos así llegábamos antes al aeropuerto, y además nos recogió a unos metros de nuestro apartamento ya que se entraba a 15-20 minutos andando del punto de encuentro. Una pena no acordarme de su nombre, pero fue muy amable, simpático y servicial, lo recomiendo 100%. Translate this opinion into English.
Very happy, the driver contacted us before the scheduled time to offer to move the pickup time forward if we wanted. We were delighted to accept, so we arrived at the airport earlier, and he also picked us up just a few meters from our apartment since it was a 15-20 minute walk from the meeting point. It's a shame I don't remember his name, but he was very kind, friendly, and helpful. I highly recommend him. Opinion translated. Show original.
10 / 08 / 2025
Valencia, Spain
El traslado fue muy bien. El vuelo se retrasó media hora, pero el chofer no puso ningún problema. Te envía un wasap por si tienes algún problema puedas comunicarte. El conductor fue muy simpático, nos recogió en el punto acordado y nos llevó hasta la misma puerta. Translate this opinion into English.
The transfer went very well. The flight was delayed by half an hour, but the driver didn't cause any problems. He sends you a WhatsApp message so you can contact him if you have any problems. The driver was very friendly; he picked us up at the agreed-upon location and took us right to the gate. Opinion translated. Show original.
10 / 05 / 2025
Verona , Italy
Autista Hamid molto bravo, il volo era in ritardo di quasi 1 ora e appena atterrati ci ha scritto un messaggio dicendoci che ci aspettava e dove ci saremmo trovati. Ci ha portati a Bruxelles guidando bene e nonostante il traffico intenso siamo arrivati in circa 1 ora. Bravissimo. Translate this opinion into English.
Hamid, the driver, was very good. The flight was delayed by almost an hour, and as soon as we landed, he texted us to let us know he was waiting for us and where we'd be meeting. He drove us to Brussels with a great drive, and despite heavy traffic, we arrived in about an hour. Excellent. Opinion translated. Show original.
12 / 01 / 2025
Spain
Perfecto Translate this opinion into English.
Perfect Opinion translated. Show original.