Transfers in Frankfurt

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  • 7 / 10
    7 50 reviews
  • 741
    travellers have enjoyed tours here
+ -

Covid-19 Measures

All of our providers comply with local legislation and applicable health recommendations regarding protective material and safety to help avoid the spread of Covid-19.

FAQs

  • P - How far ahead of time should I book my transfer?

    R -
    It is possible to book a private transfer service in Frankfurt with a minimum of 24 hours in advance
  • P - How long does the journey from the hotel to the airport take?

    R -

    It takes between 20 and 30 minutes to get to Frankfurt Airport depending on the traffic.

    We suggest you request the transfer 2,5 hours before the departure time of your flight.

  • P - What pick up time should I choose?

    R -

    For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
    For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
    For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

  • P - How long will the driver wait for me?

    R -
    • Airports: 1 hour from the plane's arrival time.
    • Cruise ports: 1 hour from the boat's docking time.
    • Tran stations: 15 minutes from the train's arrival time.
    • Hotels and apartments: 15 minutes from the time indicated when making your reservation.

    If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
     

  • P - Where will the driver be waiting for me?

    R -
    • Airports: the driver will wait in the arrivals hall, just after luggage pick up.
    • Ports: the driver will wait in the arrivals terminal.
    • Train stations: the driver will wait at the exit of the train's arrival platform.
    • Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

    The driver will always wait with a sign bearing your name.

     

  • P - Are the prices final? Are there any extra charges?

    R -

    Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
     

  • P - How many people can travel in the vehicle?

    R -

    The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
    If your group is large, you should reserve more than one vehicle.
     

  • P - How many suitcases can I take?

    R -

    During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
    The maximum dimensions per type of suitcase are:

    • Hand luggage: total length, height and width adding up to no more than 115 cm.
    • Large suitcase: total length, height and width adding up to no more than 155 cm.
  • P - Are child seats available?

    R -

    During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

  • P - How can I find out my flight number?

    R -

    The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

  • P - Do I have to let someone know if my flight, boat, or train is delayed?

    R -

    Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

  • P - Why do I need a working mobile phone?

    R -

    A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

  • P - Who is responsible for a missed flight?

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    The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

  • P - Is it possible to make various stops?

    R -

    If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

  • P - Can I share the vehicle with other people?

    R -

    We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

  • P - Will the driver speak English?

    R -

    Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

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Total price per vehicle

3 seat vehicle US$ 56.60
7 seat vehicle US$ 68

Our customers' reviews

These are genuine reviews written by our customers.
7
7 50 reviews

5 out of 50 reviews

10

27/Sep/2019

Anonymous

Singapore , Singapore

Always a pleasure using CIVITATIS.

I travelled with friends
2

11/May/2019

Carlos

Pembroke Pines , The United States of America

Nunca llegó a recogernos. Enviamos mensajes y chats pero nadie respondió. Reservado para las 7:15 am , esperamos hasta las 8:15 am y tuvimos que pedir 2 taxis para llegar en tiempo al aeropuerto. No habíamos tenido ninguna mala experiencia con Civitatis hasta ahora. Espero nos reintegren el dinero por un servicio que no brindaron.

Por error no se asignó el servicio a ningún conductor, sentimos las molestias. El importe de la reserva ha sido reintegrado.

I travelled with friends
10

27/Apr/2019

Carlos

Pembroke Pines , The United States of America

Even though our flight was delayed, the driver was there waiting for us with a nice smile and tremendous patience. The car was excellent, the trip was fast. 5 stars well deserved !

2

26/Feb/2020

José

Baiona, Spain

Me dejaron tirado en el hotel y tuvo el recepcionista del hotel que solucionarme la papeleta llamando un taxi, que tuve que pagar yo

I was left lying at the hotel and the hotel receptionist had to solve my ballot by calling a taxi, which I had to pay myself

Sentimos de veras que no se realizara el servicio, como deseábamos. Ya hemos procedido a pasar nota al proveedor del traslado para que no vuelvan a darse este tipo de errores, así como al reintegro de lo pagado. Translate this opinion into English.

We are sorry that the service was not performed, as we wished. We have already proceeded to pass a note to the transfer provider so that these types of errors do not occur again, as well as the refund of what is paid. Opinion translated. Show original.

I travelled with friends
6

30/Dec/2019

Rafael Hop

Frankfurt , Mexico

En el papel de civitatis dice q el señor va a estar en el hall de llegadas y luego mandan otro mall donde dice q van a estar en departur de la b y yo llegue por la c y tuvimos q caminar hacia arriba 20 personas con maletas con silla de ruedas y carriola y el elevador está lejísimos

In the role of civitatis he says that the man is going to be in the arrivals hall and then they send another mall where he says that they are going to be in the departur de la b and I arrived on the street and we had to walk up 20 people with suitcases with a wheelchair. wheels and stroller and the elevator is far away

Pedimos disculpas por la confusión originada al enviar dos informaciones diferentes. Hemos realizado las correcciones oportunas para que esto no vuelva a suceder. Translate this opinion into English.

We apologize for the confusion caused by sending two different information. We have made the appropriate corrections so that this does not happen again. Opinion translated. Show original.

I travelled with small children