For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 50 reviews
27/Sep/2019
Singapore , Singapore
Always a pleasure using CIVITATIS.
11/May/2019
Pembroke Pines , The United States of America
Nunca llegó a recogernos. Enviamos mensajes y chats pero nadie respondió. Reservado para las 7:15 am , esperamos hasta las 8:15 am y tuvimos que pedir 2 taxis para llegar en tiempo al aeropuerto. No habíamos tenido ninguna mala experiencia con Civitatis hasta ahora. Espero nos reintegren el dinero por un servicio que no brindaron.
Por error no se asignó el servicio a ningún conductor, sentimos las molestias. El importe de la reserva ha sido reintegrado.
27/Apr/2019
Pembroke Pines , The United States of America
Even though our flight was delayed, the driver was there waiting for us with a nice smile and tremendous patience. The car was excellent, the trip was fast. 5 stars well deserved !
26/Feb/2020
Baiona, Spain
Me dejaron tirado en el hotel y tuvo el recepcionista del hotel que solucionarme la papeleta llamando un taxi, que tuve que pagar yo
I was left lying at the hotel and the hotel receptionist had to solve my ballot by calling a taxi, which I had to pay myself
Sentimos de veras que no se realizara el servicio, como deseábamos. Ya hemos procedido a pasar nota al proveedor del traslado para que no vuelvan a darse este tipo de errores, así como al reintegro de lo pagado. Translate this opinion into English.
We are sorry that the service was not performed, as we wished. We have already proceeded to pass a note to the transfer provider so that these types of errors do not occur again, as well as the refund of what is paid. Opinion translated. Show original.
30/Dec/2019
Frankfurt , Mexico
En el papel de civitatis dice q el señor va a estar en el hall de llegadas y luego mandan otro mall donde dice q van a estar en departur de la b y yo llegue por la c y tuvimos q caminar hacia arriba 20 personas con maletas con silla de ruedas y carriola y el elevador está lejísimos
In the role of civitatis he says that the man is going to be in the arrivals hall and then they send another mall where he says that they are going to be in the departur de la b and I arrived on the street and we had to walk up 20 people with suitcases with a wheelchair. wheels and stroller and the elevator is far away
Pedimos disculpas por la confusión originada al enviar dos informaciones diferentes. Hemos realizado las correcciones oportunas para que esto no vuelva a suceder. Translate this opinion into English.
We apologize for the confusion caused by sending two different information. We have made the appropriate corrections so that this does not happen again. Opinion translated. Show original.