P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Havana with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes to get to the city center from José Martí International Airport. If you are traveling from Varadero, it takes 2 hours and 20 minutes. Please note that you have to be in the Airport at least 2 hours in advance.
Shared transfers are only from hotels, and are not available for pickup from private addresses, such as apartments.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Mas que excelente el servicio . Utilice Civitatis para trasladar a mi mama, Adelfa desde la Habana hasta el aeropuerto de Varadero , pues me visita durante el verano a Canada. Gracias a Civitatis ya no tendre mas preocupaciones para futuros traslados en Cuba.El chofer estuvo 15 minutos antes para hacer la recogida, era un taxi de turismo amarillo, muy buenas condiciones técnicas y impecable de limpio. El chofer muy amable , atento y conversador durante su trayecto. I love used Civitatis.
I travelled by myself
6
09 / 05 / 2019
L
Leonardo
Buenos Aires, Argentina
A pesar de la excelente experiencia en el traslado HAV-VAR, en este tramo de vuelta el chofer se comporto muy poco cordial. No emitio comentario en todo el viaje, ni siquiera para decir buenas tardes al momento del pick up en el hotel o ayudar con el equipaje. Por otro lado, llego al hotel con otra persona en el auto (sin dar ninguna explicacion) y lo llevo hasta mitad de camino, por lo que terminamos deduciendo que seria un compañero de trabajo al que estaba alcanzando a su ciudad.
I travelled with teenagers
10
06 / 28 / 2025
A
Aline
Rio De Janeiro , Brazil
O motorista já estava no hotel antes mesmo do horário marcado, foi simpático e educado. O carro era confortável, com ar condicionado e o translado foi muito tranquilo.
Translate this opinion into English.
The driver was already at the hotel before the scheduled time, he was friendly and polite. The car was comfortable, with air conditioning and the transfer was very smooth.
Opinion translated. Show original.
I travelled by myself
10
06 / 23 / 2025
A
Aline
Rio De Janeiro , Brazil
Carro grande, confortável e com ar condicionado. Motorista muito educado e simpático. A viagem foi muito tranquila e dentro da duração prevista.
Translate this opinion into English.
Large, comfortable car with air conditioning. Very polite and friendly driver. The trip was very smooth and within the expected duration.
Opinion translated. Show original.
Muy linda experiencia, las personas muy amorosas y amables, muy cómodo el viaje. Hicimos una parada para pasar a comer. Todo excelente.
Translate this opinion into English.
A very nice experience, the people were very kind and friendly, and the trip was very comfortable. We stopped for lunch. Everything was excellent.
Opinion translated. Show original.
Con antelación se pusieron en contacto por whatsapp para establecer la hora de recogida. Acudieron puntualmente y pese a las condiciones meteorológicas el conductor hizo para que lleguemos con tiempo suficiente al aeropuerto.
Translate this opinion into English.
They contacted us in advance via WhatsApp to arrange a pick-up time. They arrived punctually, and despite the weather conditions, the driver managed to get us to the airport in plenty of time.
Opinion translated. Show original.
I travelled with my partner
10
07 / 05 / 2025
P
Pedro Pereira
São Paulo , Brazil
Excelente atendimento tanto na ida como na volta. Preço ótimo. Meu filho passou mal, vomitou e o motorista foi super carinhoso e simpático. Super recomendo a Jumbo. Parabéns!!!!!
Translate this opinion into English.
Excellent service both on the way there and back. Great price. My son felt sick, he threw up and the driver was super caring and friendly. I highly recommend Jumbo. Congratulations!!!!!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,604 review
06 / 09 / 2025
Havana , Cuba
Mas que excelente el servicio . Utilice Civitatis para trasladar a mi mama, Adelfa desde la Habana hasta el aeropuerto de Varadero , pues me visita durante el verano a Canada. Gracias a Civitatis ya no tendre mas preocupaciones para futuros traslados en Cuba.El chofer estuvo 15 minutos antes para hacer la recogida, era un taxi de turismo amarillo, muy buenas condiciones técnicas y impecable de limpio. El chofer muy amable , atento y conversador durante su trayecto. I love used Civitatis.
09 / 05 / 2019
Buenos Aires, Argentina
A pesar de la excelente experiencia en el traslado HAV-VAR, en este tramo de vuelta el chofer se comporto muy poco cordial. No emitio comentario en todo el viaje, ni siquiera para decir buenas tardes al momento del pick up en el hotel o ayudar con el equipaje. Por otro lado, llego al hotel con otra persona en el auto (sin dar ninguna explicacion) y lo llevo hasta mitad de camino, por lo que terminamos deduciendo que seria un compañero de trabajo al que estaba alcanzando a su ciudad.
06 / 28 / 2025
Rio De Janeiro , Brazil
O motorista já estava no hotel antes mesmo do horário marcado, foi simpático e educado. O carro era confortável, com ar condicionado e o translado foi muito tranquilo. Translate this opinion into English.
The driver was already at the hotel before the scheduled time, he was friendly and polite. The car was comfortable, with air conditioning and the transfer was very smooth. Opinion translated. Show original.
06 / 23 / 2025
Rio De Janeiro , Brazil
Carro grande, confortável e com ar condicionado. Motorista muito educado e simpático. A viagem foi muito tranquila e dentro da duração prevista. Translate this opinion into English.
Large, comfortable car with air conditioning. Very polite and friendly driver. The trip was very smooth and within the expected duration. Opinion translated. Show original.
06 / 03 / 2025
Spain
Puntual. Y súper atento el conductor. Translate this opinion into English.
Punctual. And the driver was extremely attentive. Opinion translated. Show original.
5 out of 1,170 review
07 / 10 / 2025
Santiago, Chile
Muy linda experiencia, las personas muy amorosas y amables, muy cómodo el viaje. Hicimos una parada para pasar a comer. Todo excelente. Translate this opinion into English.
A very nice experience, the people were very kind and friendly, and the trip was very comfortable. We stopped for lunch. Everything was excellent. Opinion translated. Show original.
07 / 10 / 2025
Campinas , Brazil
Fomos rapidamente conduzidos à van que nos trouxe ao local combinado. Translate this opinion into English.
We were quickly taken to the van that brought us to the agreed location. Opinion translated. Show original.
07 / 07 / 2025
Spain
Perfecto. Ivi es una guía maravillosa Translate this opinion into English.
Perfect. Ivi is a wonderful guide. Opinion translated. Show original.
07 / 06 / 2025
Spain
Con antelación se pusieron en contacto por whatsapp para establecer la hora de recogida. Acudieron puntualmente y pese a las condiciones meteorológicas el conductor hizo para que lleguemos con tiempo suficiente al aeropuerto. Translate this opinion into English.
They contacted us in advance via WhatsApp to arrange a pick-up time. They arrived punctually, and despite the weather conditions, the driver managed to get us to the airport in plenty of time. Opinion translated. Show original.
07 / 05 / 2025
São Paulo , Brazil
Excelente atendimento tanto na ida como na volta. Preço ótimo. Meu filho passou mal, vomitou e o motorista foi super carinhoso e simpático. Super recomendo a Jumbo. Parabéns!!!!! Translate this opinion into English.
Excellent service both on the way there and back. Great price. My son felt sick, he threw up and the driver was super caring and friendly. I highly recommend Jumbo. Congratulations!!!!! Opinion translated. Show original.