For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 23 reviews
28/Feb/2020
Malaga , Spain
Hemos estado una hora esperando por problemas varios. El primer coche no ha llegado, el segundo era de 7 personas (somos 8) y hemos tenido que esperar a u tercer coche, con frío y lluvia
We have been waiting an hour for various problems. The first car has not arrived, the second was 7 people (we are 8) and we had to wait for our third car, with cold and rain
Sentimos las molestias ocasionadas. Nos hemos puesto en contacto con nuestro proveedor local para que tomen nota y evitar que situaciones como esta vuelvan a repetirse en un futuro. Translate this opinion into English.
We feel the inconvenience caused. We have contacted our local supplier to take note and avoid situations like this from happening again in the future. Opinion translated. Show original.
15/Feb/2020
Málaga A, Spain
No vinieron a buscarnos ahora nos tienen que abonar la factura de lis taxis
They didn't come looking for us now they have to pay us the taxis bill
Debido a un error puntual el proveedor del traslado no había registrado vuestra reserva. Sentimos de veras los inconvenientes ocasionados. Ya se han puesto los medios para que esta circunstancia no se repita y se ha procedido con el reintegro oportuno. Translate this opinion into English.
Due to a specific error, the transfer provider had not registered your reservation. We are truly sorry for the inconvenience. The means have already been put in place so that this circumstance is not repeated and the appropriate reimbursement has been proceeded with. Opinion translated. Show original.
9/Feb/2020
Madrid, Spain
Todo correcto aunque se retrasó media hora.
Everything correct although it was delayed half an hour.
Pedimos disculpas por cualquier retraso que haya podido haber. Hemos pasado nota ya a nuestro proveedor en destino para que lo tenga en cuenta con el fin de mejorar el servicio. Translate this opinion into English.
We apologize for any delay that may have occurred. We have already passed a note to our destination provider so that it is taken into account in order to improve the service. Opinion translated. Show original.
2/Feb/2020
Madrid, Spain
Confundieron el horario del vuelo con el horario de recogida y no nos mandaron a ningún conductor para solventar el error. Quedamos muy defraudadas con la gestión del problema. Muy mal. No volveremos a contratar estos servicios.
They confused the flight schedule with the pickup time and did not send us any driver to solve the error. We were very disappointed with the management of the problem. Very bad. We will not hire these services again.
Hemos comprobado que en el registro de vuestra reserva no figuraba correctamente la hora de llegada del vuelo. Translate this opinion into English.
We have verified that the arrival time of the flight did not appear correctly in the record of your reservation. Opinion translated. Show original.
26/Jan/2020
Madrid, Spain
Todo perfecto Translate this opinion into English.
All perfect Opinion translated. Show original.