P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Mérida with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Mérida Airport and the centre of the city varies between 20 and 50 minutes. We recommend that you book pickup from your hotel at least 2 and a half hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Excelente trato por parte del conductor, trayecto corto pero muy ameno y lleno de explicaciones y anécdotas de la ciudad de Mérida. Además de la amabilidad y cortesía también puntual y fácil de encontrar en el aeropuerto. El vehículo cómodo y limpio.
Excelente!
Translate this opinion into English.
Excellent treatment by the driver, short but very enjoyable journey and full of explanations and anecdotes about the city of Mérida. In addition to friendliness and courtesy, also punctual and easy to find at the airport. The comfortable and clean vehicle. Excellent!
Opinion translated. Show original.
I travelled by myself
10
01 / 14 / 2024
J
Jose Manuel Garcia Calcines
Santa Cruz De Tenerife, Spain
Dispuse un excelente servicio de traslado desde Mérida al aeropuerto. Destaco la amabilidad y eficiencia del conductor. Fue puntual, brindando un viaje sin contratiempos. El vehículo estaba limpio y cómodo. La experiencia general fue positiva, recomendando este servicio por su profesionalismo y atención al cliente
I travelled by myself
10
01 / 08 / 2024
J
Jose Manuel Garcia Calcines
Santa Cruz De Tenerife, Spain
Conté con los servicios del taxista Luis Escamilla y desde el principio quedé impresionado por su profesionalismo y amabilidad. En primer lugar, la puntualidad de Luis fue impecable. Apenas aterricé en el aeropuerto, ya lo vi esperándome con un letrero con mi nombre. Además, el vehículo en el que me transportó estaba en perfecto estado, limpio y bien cuidado, lo que añadió un toque extra de comodidad a mi viaje. El trayecto desde el aeropuerto hasta la ciudad fue muy agradable.
Translate this opinion into English.
I had the services of taxi driver Luis Escamilla and from the beginning I was impressed by his professionalism and kindness. First of all, Luis's punctuality was impeccable. As soon as I landed at the airport, I saw him waiting for me with a sign with my name. Furthermore, the vehicle in which he transported me was in perfect condition, clean and well maintained, which added an extra touch of comfort to my trip. The ride from the airport to the city was very pleasant.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 259 reviews
07 / 08 / 2025
The United States
Only thing is we reserved a large shuttle and 2 vehicles drive us. But the service was excellent! Will use your services again. Thank you
06 / 19 / 2025
Ciudad De México, Mexico
Todo perfecto , en tiempo y forma con un excelente trato Translate this opinion into English.
Everything was perfect, on time and in the right way, with excellent service. Opinion translated. Show original.
06 / 14 / 2025
Cdmx, Mexico
Muy buen servicio, todo sin problema. Translate this opinion into English.
Very good service, everything went smoothly. Opinion translated. Show original.
06 / 14 / 2025
Mérida, Mexico
Excelente servicio, muy amables y atentos. Translate this opinion into English.
Excellent service, very friendly and attentive. Opinion translated. Show original.
05 / 08 / 2025
The United States
Great. Driver was waiting for us.
5 out of 75 reviews
05 / 03 / 2025
The United States
04 / 26 / 2025
Aguascalientes , Mexico
08 / 02 / 2024
Cdmx, Mexico
Excelente trato por parte del conductor, trayecto corto pero muy ameno y lleno de explicaciones y anécdotas de la ciudad de Mérida. Además de la amabilidad y cortesía también puntual y fácil de encontrar en el aeropuerto. El vehículo cómodo y limpio. Excelente! Translate this opinion into English.
Excellent treatment by the driver, short but very enjoyable journey and full of explanations and anecdotes about the city of Mérida. In addition to friendliness and courtesy, also punctual and easy to find at the airport. The comfortable and clean vehicle. Excellent! Opinion translated. Show original.
01 / 14 / 2024
Santa Cruz De Tenerife, Spain
Dispuse un excelente servicio de traslado desde Mérida al aeropuerto. Destaco la amabilidad y eficiencia del conductor. Fue puntual, brindando un viaje sin contratiempos. El vehículo estaba limpio y cómodo. La experiencia general fue positiva, recomendando este servicio por su profesionalismo y atención al cliente
01 / 08 / 2024
Santa Cruz De Tenerife, Spain
Conté con los servicios del taxista Luis Escamilla y desde el principio quedé impresionado por su profesionalismo y amabilidad. En primer lugar, la puntualidad de Luis fue impecable. Apenas aterricé en el aeropuerto, ya lo vi esperándome con un letrero con mi nombre. Además, el vehículo en el que me transportó estaba en perfecto estado, limpio y bien cuidado, lo que añadió un toque extra de comodidad a mi viaje. El trayecto desde el aeropuerto hasta la ciudad fue muy agradable. Translate this opinion into English.
I had the services of taxi driver Luis Escamilla and from the beginning I was impressed by his professionalism and kindness. First of all, Luis's punctuality was impeccable. As soon as I landed at the airport, I saw him waiting for me with a sign with my name. Furthermore, the vehicle in which he transported me was in perfect condition, clean and well maintained, which added an extra touch of comfort to my trip. The ride from the airport to the city was very pleasant. Opinion translated. Show original.