Paris City Tour, Seine Cruise & Eiffel Tower - Reviews

Rating of the activity

7.10 / 10

7.1242805989583 2,048 reviews | 35,148 travellers

42 traveler-submitted photos

Customer scoring

733

566

350

207

192

Type of traveler

Traveling alone (114)

Couple (556)

Group of friends (192)

With small children (295)

With older children (227)

Reviews from real clients who booked our products.

See only reviews with text

Aug / 13 / 2026

Anonymous

Envigado, Colombia

I travelled with my partner

Hola, siempre me ha ido bien con las actividades en civitatis, pero esta me pareció que le faltó dar mas información La visita a la torre, bien el guía estaba en el punto de reunión y subimos sin problema Pero aquí viene el punto, el tour en bus y en barco se hace con audio guías, la verdad no es lo mismo que tener un guía dando explicaciones punto a punto Muchas gracias!

Hi, I've always had good experiences with Civitatis activities, but this one seemed to lack information. The visit to the tower was fine; the guide was at the meeting point and we went up without any problems. But here's the thing: the bus and boat tours are done with audio guides, which really isn't the same as having a guide giving explanations point by point. Thank you very much!

I travelled with my partner

Hola, gracias por compartir tu opinión. Lamentamos que la experiencia no haya cumplido con tus expectativas. Tomamos en cuenta tus comentarios sobre la falta de información y la preferencia por un guía en lugar de audio guías. Trabajaremos para mejorar en este aspecto. Translate this opinion into English.

Hello, thank you for sharing your feedback. We're sorry the experience didn't meet your expectations. We've taken note of your comments regarding the lack of information and your preference for a guide over audio guides. We'll work to improve in these areas. Opinion translated. Show original.

Mar / 14 / 2026

Anonimo

Italy

I travelled with friends

con amici abbiamo scelto il tour in bus, poi il battello sulla senna ed infine la torre eiffel. guide cordiali e professionali, alcune un pò sbrigative ma del tutto chiare e pratiche. unica mancanza, ma non dipeso dalla civitas, è che nel giorno del tour all'eiffel pur avendo pagato per andare al piano superiore, per ragioni tecniche riguardanti la manutenzione non è stato possibile. Al momento ho richiesto il rimborso per tale motivo e stò aspettando una risposta da civitas.

My friends and I chose the bus tour, followed by the Seine riverboat, and finally the Eiffel Tower. The guides were friendly and professional, some a bit hasty, but completely clear and practical. The only downside, which wasn't Civitas' fault, was that on the day of the Eiffel Tower tour, even though we had paid to go upstairs, due to maintenance reasons, it wasn't possible. I've currently requested a refund for this reason and am awaiting a response from Civitas.

I travelled with friends

Ci dispiace che questa parte della visita non abbia potuto essere effettuata. Purtroppo si è trattato di qualcosa di completamente al di fuori del nostro controllo. Abbiamo provveduto a un risarcimento in linea con quanto accaduto.

Aug / 31 / 2026

Anonymous

Aug / 28 / 2026

Silvia

Spain

I travelled with small children

Bien organizado y buena predisposición por parte del personal. Translate this opinion into English.

Well organized and the staff were very helpful. Opinion translated. Show original.

I travelled with small children

Aug / 24 / 2026

Ivan Gutiérrez

Cdmx, Mexico

I travelled with small children

Aug / 13 / 2026

Laura

Murcia, Spain

I travelled with small children

Todo muy bien. La guia del bus podría dar algo màs de información, muy escasa. Translate this opinion into English.

Everything was great. The bus guide could provide a bit more information; it was very limited. Opinion translated. Show original.

I travelled with small children

Aug / 10 / 2026

Mari Carmen

Valencia, Spain

I travelled with small children

Llegamos al.punto de encuentro el guia y nos repartió los papeles y nos acompañó a la Torre Eiffel y ya nunca más lo.vimos. Pensaba que tendriamos un guia durante las 5 horas que te dicen que dura la excurion. En el bus te dan un código QR y el guia( que es otra persina diferente) no sube donde estamos los viajeros y además se baja del bus antes de terminar el recorrido. Así que mi resumen que ademáa iba con niños es que gastas 99€ por peesona y ya te arreglas tú mismo.

We arrived at the meeting point, the guide handed out the papers, and accompanied us to the Eiffel Tower. We never saw him again. I thought we'd have a guide for the entire 5 hours the tour is supposed to last. On the bus, they give you a QR code, and the guide (who is a different person) doesn't get on where the other passengers are and even gets off the bus before the tour is over. So, my summary, especially since I was with children, is that you spend €99 per person and you're on your own.

I travelled with small children

Esta actividad no cuenta con servicio de guía. Las visitas se hacen por libre. Esto se especifica en la descripción para que se tenga en cuenta antes de hacer la reserva. Sentimos si no lo has podido ver antes. Translate this opinion into English.

This activity does not include a guide. Visits are self-guided. This is specified in the description so you can take it into account before booking. We apologize if you weren't able to see it earlier. Opinion translated. Show original.

Aug / 10 / 2026

Anonymous

Aug / 01 / 2026

Anonymous

Jul / 25 / 2026

Monica

Santiago De Compostela, Spain

I travelled with small children

La actividad la vendéis como paquete y resulta que no lo es,cada cosa va por libre ,si vas bien y sino también.Te citan en un punto de encuentro,te explican en que consisten las 3 cosas y listo.El guia te acompaña a la Torre Eiffel y listo.Buscate la vida.No debiese ser así ,si es una actividad el guía debiera ir contigo a todo hasta terminar.Siento que no me gustó.

You sell the activity as a package, but it's not. Each part is separate; if you go along with it, great, if not, that's fine too. They tell you to meet at a designated point, explain what the three things entail, and that's it. The guide accompanies you to the Eiffel Tower, and that's it. You're on your own. It shouldn't be like this. If it's an activity, the guide should accompany you throughout until the end. I'm sorry, I didn't enjoy it.

I travelled with small children

Sentimos que el servicio no estuvo del todo a la altura de lo esperado. Aun así, podemos confirmar que tuvo lugar como de costumbre, de acuerdo con la descripción de nuestra web. Agradecemos y tomamos nota de los comentarios para valorar posibles mejoras. Translate this opinion into English.

We feel the service didn't quite meet our expectations. However, we can confirm that it proceeded as usual, as described on our website. We appreciate your feedback and will take note of it to identify areas for improvement. Opinion translated. Show original.

Jul / 22 / 2026

Maria Jose

Asturias, Spain

I travelled with teenagers

Jul / 11 / 2026

Florencia Andreani

Argentina

I travelled with small children

Nos pareció un despropósito que nos hayan citado 16.30 para darnos los tikets del barco por el Sena y que nos digan que recien 22 hs podriamos hacer el tour en bus. Pos supuesto que no pudimos quedarnos. Vamos con 2 niños y la ola de calor lo hace todo más dificil. A Quién se le ocurre 5 hs entre un tur y otro? Nosotros compramos un paquete de actividades. Ojalá nos permitan hacerlo pasado mañana al tour en bus.

We thought it was absurd that they told us to come at 4:30 pm to get our Seine cruise tickets and then told us we couldn't do the bus tour until 10 pm. Of course, we couldn't stay. We're traveling with two children, and the heat wave makes everything more difficult. Who comes up with a five-hour gap between tours? We bought an activity package. Hopefully, they'll let us do the bus tour the day after tomorrow.

I travelled with small children

El horario seleccionado al realizar la reserva correspondía al inicio de la actividad, y el orden de las tres experiencias puede variar según la organización del servicio. En ocasiones, por disponibilidad y coordinación de las actividades, puede haber un intervalo entre las distintas partes de la reserva. Lamentamos que este tiempo de espera no se ajustara a tus planes y tomamos nota de tus comentarios para mejorar la información ofrecida. Translate this opinion into English.

The time selected when making the reservation corresponded to the start of the activity, and the order of the three experiences may vary depending on the service's organization. Occasionally, due to availability and activity coordination, there may be a gap between the different parts of the reservation. We regret that this waiting time did not suit your plans and we have taken note of your comments to improve the information provided. Opinion translated. Show original.

Jul / 06 / 2026

Maria Del Pilar Val Carreres Boa

Sevilla, Spain

I travelled with teenagers

Pues la verdad que el cruzero por el Sena la tuve que volver a pagar yo, porque en teoría quedamos con una persona al lado del muelle y estuvimos más de dos horas esperando y dando vueltas, llamamos a lado empresa y nos dijeron que allí que sentían mucho lo que había pasado pero que allí nadie se iba a acercar, que fuéramos a otro punto de encuentro y yo les dije que habíamos quedado allí y ya habíamos perdido mucho tiempo y no se acercó nadie,’por lo que saqué yo las entradas otra vez

Well, the truth is I had to pay for the Seine cruise again myself, because in theory we were supposed to meet someone by the dock and we spent more than two hours waiting and going around in circles. We called the company and they told us they were very sorry about what had happened but that nobody was going to come there, that we should go to another meeting point. I told them that we had agreed to meet there and we had already wasted a lot of time and nobody came, so I bought the tickets again myself.

I travelled with teenagers

En el bono de la reserva se especifican todos los detalles para hacer el paseo contratado. Aun así, nuestro equipo local también da las instrucciones necesarias para ello. En caso de no poder tomar el barco, se puede usar el servicio en el siguiente horario disponible. Sentimos los desajustes que esto haya podido ocasionar. Translate this opinion into English.

Your booking voucher specifies all the details for your chosen tour. However, our local team will also provide the necessary instructions. If you are unable to board the boat, you can use the service at the next available time. We apologize for any inconvenience this may cause. Opinion translated. Show original.

Jul / 04 / 2026

Anonymous

Jun / 26 / 2026

Rosa Maria Sánchez-valdepeñas Ro

Castellón, Spain

I travelled with friends

Estuvo genial nos gustó mucho..los guías super majos te da tiempo hacer bien el recorrido... Translate this opinion into English.

It was great, we really enjoyed it. The guides were super friendly and gave us plenty of time to do the tour properly. Opinion translated. Show original.

I travelled with friends

Jun / 21 / 2026

Anonymous

Madrid, Spain

I travelled with small children

Jun / 19 / 2026

Anonymous

Spain

Jun / 17 / 2026

Gilberto Velasquez Nicholls

Bogotá, Colombia

I travelled with small children

Excelente muy cumplidos Translate this opinion into English.

Excellent, very reliable Opinion translated. Show original.

I travelled with small children

Jun / 14 / 2026

Elena

Las Palmas De Gran Canaria, Spain

Jun / 13 / 2026

Sheila Martin Cordero

Madrid, Spain

I travelled with friends

Lo vi todo muy desorganizado y llegamos a la torre eifel y alli el guia desaparecio y ya no volvimos a verlo me parecio muy dejado todo

I found everything very disorganized, and when we got to the Eiffel Tower, the guide disappeared and we never saw him again. It all seemed very neglected.

I travelled with friends

Sentimos que hayas tenido esa impresión durante la visita. En este tour el personal os entrega las entradas para la Torre Eiffel y un código QR para instalar la audioguía en el móvil. El tour finaliza en este punto. Translate this opinion into English.

We're sorry you had that impression during the visit. On this tour, the staff will give you tickets for the Eiffel Tower and a QR code to install the audio guide on your mobile phone. The tour ends at this point. Opinion translated. Show original.

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Paris City Tour, Seine Cruise & Eiffel Tower - Reviews

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