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7.40 / 107.4 10 reviews
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51travellers have enjoyed tours here
Covid-19 Measures
Please check local restrictions before traveling. All of our services comply with recommendations to avoid the spread of Covid-19.
FAQs
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P - How far ahead of time should I book my transfer?
R -It is possible to book a private transfer service in Quito with a minimum of 24 hours in advance -
P - How long does the journey from the hotel to the airport take?
R -It takes between 40 and 70 minutes to get from Quito International Airport to the city centre. We recommend you book your return transfer at least 3 hours in advance. -
P - What pick up time should I choose?
R -For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time. -
P - How long will the driver wait for me?
R -- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
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P - Where will the driver be waiting for me?
R -- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
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P - Are the prices final? Are there any extra charges?
R -Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
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P - How many people can travel in the vehicle?
R -The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
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P - How many suitcases can I take?
R -During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
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P - Are child seats available?
R -During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
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P - How can I find out my flight number?
R -The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
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P - Do I have to let someone know if my flight, boat, or train is delayed?
R -Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
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P - Why do I need a working mobile phone?
R -A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
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P - Who is responsible for a missed flight?
R -The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
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P - Is it possible to make various stops?
R -If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
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P - Can I share the vehicle with other people?
R -We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
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P - Will the driver speak English?
R -Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
Total price per vehicle
| 3 seater car | US$ 46 |
Our customers' reviews
These are genuine reviews written by our customers.5 out of 10 reviews
01 / 08 / 2020
Avila, Spain
No vinieron a recogernos. Pasados 20 minutos de la hora de recogida, llamamos al proveedor y nos dijo que vendrían una hora más tarde a recogernos que el vuelo lo habían retrasado. No era cierto el vuelo salió unos minutos antes. A los 15 minutos de contactar con el proveedor nos comenta que cojamos un taxi que la ciudad está atascada y que anulan el servicio y realizan el reembolso. Un auténtico desastre. Llegamos al aeropuerto gracias al servicio de transporte del hotel, previo pago.
They didn't come to pick us up. After 20 minutes from the pick-up time, we called the provider and they said they would come an hour later to pick us up because the flight had been delayed. It was not true the flight left a few minutes earlier. After 15 minutes of contacting the provider, he tells us to take a taxi that the city is stuck and that they cancel the service and make the refund. A real disaster. We arrived at the airport thanks to the hotel's shuttle service, upon payment.
Sentimos mucho que la experiencia no haya sido positiva. Se ha procedido ya a realizar el reembolso oportuno. Translate this opinion into English.
We are very sorry that the experience was not positive. The timely refund has already been made. Opinion translated. Show original.
01 / 07 / 2020
Santander , Spain
Llegamos a Quito. Una de nuestras metas no llegó. Tardamos una hora. Cuando salimos el Taxi ya no estaba.una hora de espera esta en las condiciones de contratación
We arrived in Quito. One of our goals did not come. It took us an hour. When we left the Taxi was no longer. An hour of waiting is in the contracting conditions
En los correos de confirmación y recordatorio se incluye el teléfono del proveedor del traslado para poder comunicarle cualquier tipo de incidencia. Sentimos que no pudierais disfrutar del servicio. Translate this opinion into English.
In the confirmation and reminder emails, the transfer provider's telephone number is included in order to communicate any type of incident. We are sorry that you could not enjoy the service. Opinion translated. Show original.
04 / 07 / 2019
Málaga, Spain
El conductor, José Antonio, muy bien, muy agradable
03 / 10 / 2019
Benidorm, Spain
El conductor que nos recogió fue muy profesional y muy agradable en el trato
08 / 15 / 2019
Madrid, Spain