For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 395 reviews
02 / 23 / 2023
Denmark
I had to Call the center multi times and waited 45 min. The driver didnt get me phone number from the website and also clem my flight was wrong. He was a Nice and friendly when we finally was in the car. But I didnt like He sms/texted while driving
The flight number was correct. Nevertheless, when reserving, we ask passengers to indicate the arrival time of their flight, not when they wish to be picked up. We deeply regret if you had to wait to meet the driver. We'll keep working to improve where possible.
09 / 23 / 2022
Switzerland
Sehr gute Kommunikation mit dem Fahrer. Wir waren in steten Kontakt, speziell auch, weil der Flug Verspätung hatte und es danach auch eine lange Kolonne bei der Passkontrolle hatte. Der Fahrer gab Bescheid, wo ich genau beim Ausgang auf ihn warten musste. Translate this opinion into English.
Very good communication with the driver. We were in constant contact, especially because the flight was delayed and there was a long line at passport control afterwards. The driver let me know exactly where I had to wait for him at the exit. Opinion translated. Show original.
09 / 19 / 2022
Ipswich, United Kingdom
This was a shocking service. We were a minute over the hour getting through customs and told the driver and once through the driver had left and we sat for an hour and a half waiting. No more communication from him. The terms said we may have to pay for additional waiting time over the hour but for the driver to desert us was ridiculous
We have confirmed that, after the one-hour wait, the supplier contacted you, but did not hear back from you. When he could not find you or locate you, he had to leave. As we indicated, it is very important to inform and be aware of the phone so as not to lose the service.
06 / 03 / 2022
Germany
We‘ve sent you our flight number and expected that you Check the time of our arrival. Also I wrote you an e-Mail and as second an sms with the Information of our Delay. The driver wasn‘t there and when I got. hin on phone je told me that je was on the Airport at the arrival time. As you say on your Website the arrival times are regulary checked to prevent those inconvieniences. Ist is not ok for me to pay twice.
We have confirmed with our local provider that they were not able to see this information about your delayed flight in time, so they were unable to pick it up, as you expected. We are very sorry for the inconvenience caused by this, and that you were unable to use the service. Therefore, we have made a refund corresponding to the incident that occurred.
03 / 21 / 2022
Mismi, United States Minor Outlying Islands
Horrible service. Very fast driver. Not safety! Very rude service!
The local supplier works with the best professionals in the industry. We are sorry if this was not the case on this occasion. We will pass on your message to the team at destination so that they can take appropriate action.