I had a mixup with travel plans, so I had to cancel my activity, then later I was informed that they decided not to change travel plans so I could go.
I emailed and texted customer service. I received a very quick response, and although the ticket was non refundable, they tried to help me to get refund, since I rescheduled exact same trip.
I certainly appreciate the kind and responsive customer service and willingness to help!!! Superb!!
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I had a mixup with travel plans, so I had to cancel my activity, then later I was informed that they decided not to change travel plans so I could go. I emailed and texted customer service. I received a very quick response, and although the ticket was non refundable, they tried to help me to get refund, since I rescheduled exact same trip. I certainly appreciate the kind and responsive customer service and willingness to help!!! Superb!!