For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 49 reviews
31/Oct/2019
New York , United States Minor Outlying Islands
The only thing I didn't like is that I was expecting them at 330pm, at 335pm I called because they were already late and I had to get to the airport on time.. the person whom I contacted said that I was scheduled for pick up at 430pm and that wasn't true.... I send a picture of my voucher to show them the right pick up time and they send a van ASAP so we were picked up at 400pm, thank God I got in touch with them otherwise I would have been late
27/Jan/2020
Santo Domingo, The Dominican Republic
Muy elevado el costo del Servicio, ya que fue 4 veces más de lo que nos cobró un Taxi del hotel de regreso al aeropuerto. Entiendo que el Servicio de recogida personalizada siempre es un poco más costoso, pero la idea no sentirse estafada, Translate this opinion into English.
The cost of the Service was very high, since it was 4 times more than what we were charged by a Taxi from the hotel back to the airport. I understand that the Personalized Pickup Service is always a little more expensive, but the idea of not feeling scammed, Opinion translated. Show original.
16/Nov/2019
Buenos Aires, Argentina
Súper puntual y muy amable la unidad estaba muy limpia la verdad un servicio excelente
10/Oct/2019
Montevideo, Uruguay
Muy atento el conductor. Conocía mucho la historia y nos hizo el relato de cada lugar por el que pasamos camino al hotel. Daba gusto su compañía.
8/Sep/2019
Cdmx, Mexico
Lo único que debe tener este tipo de servicios es respeto al tiempo, NO lo hubo, pedí mi traslado a las 5:20 y llegaron 5:50. El conductor argumenta "pero su vuelo es hasta las XX:XX", el conductor no toma las decisiones acerca de mi itinerario, en todo caso de que sirve que uno establezca el horario de recogida por el usuario. Lo único bueno, la camioneta, se veía de modelo reciente.
Sentimos que la experiencia no haya sido la deseada. Hemos transmitido ya tu comentario a nuestro proveedor en destino con el fin de mejorar el servicio.