P - How far ahead of time should I book my transfer?
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It is possible to book a private transfer service in Cusco with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
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If you reserve a return transfer service, we recommend you book the transfer from your hotel to the Airport at least 2 hours and 30 minutes before your departure time. The journey takes approximately 30 minutes.
P - What pick up time should I choose?
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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
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Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
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Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
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During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
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Yes, here you can see all the destinations where we offer airport transfers.
Gostaria de deixar aqui todo o meu agradeçimento a toda a equipe Civitatis. Contratei 4 servico Transfer Aeroporto , motorista super educado e me ajudou com varias dicas da cidade. Montanha Arco iris (29531469) - Gostaria de deixar meu agradeço especial para o guia Ysmael que foi muito atencioso e carinhoso comigo e meajudou em todo o trajeto ate a montanha. Machu Picchu (29289280) - equipe maravilhosa e em todos os pontos havia alguem para auxiliar. Transfer final - motorista educado e gentil
Translate this opinion into English.
I would like to express my gratitude to the entire Civitatis team. I booked 4 Airport Transfer services, the driver was very polite and helped me with several tips about the city. Rainbow Mountain (29531469) - I would like to give a special thanks to the guide Ysmael who was very attentive and caring with me and helped me throughout the journey to the mountain. Machu Picchu (29289280) - wonderful team and there was someone to help at every point. Final transfer - polite and kind driver
Opinion translated. Show original.
Motorista bem educado. Gostei bastante da experiência. Nos pegou no aeroporto e nos deixou na porta do hotel. Grato.
Translate this opinion into English.
Very polite driver. I really enjoyed the experience. He picked us up at the airport and dropped us off at the hotel. Thank you.
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I travelled with friends
10
06 / 20 / 2025
R
Rocio
Texas, The United States
Demoro un poquito en llegar pero el conductor lo compenso con creces con su amabilidad e información acerca de la ciudad.
Translate this opinion into English.
It took a little while to arrive, but the driver more than made up for it with his kindness and information about the city.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 714 reviews
05 / 12 / 2025
Campinas / Sp, Brazil
Gostaria de deixar aqui todo o meu agradeçimento a toda a equipe Civitatis. Contratei 4 servico Transfer Aeroporto , motorista super educado e me ajudou com varias dicas da cidade. Montanha Arco iris (29531469) - Gostaria de deixar meu agradeço especial para o guia Ysmael que foi muito atencioso e carinhoso comigo e meajudou em todo o trajeto ate a montanha. Machu Picchu (29289280) - equipe maravilhosa e em todos os pontos havia alguem para auxiliar. Transfer final - motorista educado e gentil Translate this opinion into English.
I would like to express my gratitude to the entire Civitatis team. I booked 4 Airport Transfer services, the driver was very polite and helped me with several tips about the city. Rainbow Mountain (29531469) - I would like to give a special thanks to the guide Ysmael who was very attentive and caring with me and helped me throughout the journey to the mountain. Machu Picchu (29289280) - wonderful team and there was someone to help at every point. Final transfer - polite and kind driver Opinion translated. Show original.
06 / 24 / 2025
Ribeirão Preto-sp , Brazil
Pontual e tranquilo Translate this opinion into English.
Punctual and calm Opinion translated. Show original.
06 / 20 / 2025
Fortaleza, Brazil
Motorista bem educado. Gostei bastante da experiência. Nos pegou no aeroporto e nos deixou na porta do hotel. Grato. Translate this opinion into English.
Very polite driver. I really enjoyed the experience. He picked us up at the airport and dropped us off at the hotel. Thank you. Opinion translated. Show original.
06 / 20 / 2025
Texas, The United States
Demoro un poquito en llegar pero el conductor lo compenso con creces con su amabilidad e información acerca de la ciudad. Translate this opinion into English.
It took a little while to arrive, but the driver more than made up for it with his kindness and information about the city. Opinion translated. Show original.
06 / 18 / 2025
Jundiaí , Brazil
Van nova, pessoal simpático e muito preciso no serviço Translate this opinion into English.
New van, friendly staff and very accurate service Opinion translated. Show original.